Customer Engagement Manager -

Job Descriptions :

• Act as the primary point of contact for clients, ensuring excellent service and satisfaction.
• Understand client requirements and provide tailored solutions leveraging our IT services and decision science expertise.
• Manage customer onboarding, training, and regular engagement to enhance user adoption of our solutions.
• Collaborate with internal teams to resolve client issues promptly and effectively.
• Identify opportunities to upsell or cross-sell services to existing clients.
• Develop and execute customer retention strategies.
• Collect and analyze feedback to improve services and product offerings.
• Prepare reports on customer engagement metrics and present insights to leadership.

Requirements

• Bachelor s degree in Business Administration, IT, or a related field.
• 3+ years of experience in customer engagement, relationship management, or a similar role, preferably in the power sector.
• Proficiency in English and Kannada is mandatory.
• Strong interpersonal and communication skills to liaise effectively with diverse stakeholders.
• Excellent problem-solving skills with a proactive approach to client management.
• Familiarity with CRM tools and customer engagement best practices.
• Ability to multitask and thrive in a fast-paced environment.