Customer Engagement Officer

We are looking for a dynamic Customer Engagement Officer to enhance our customer interactions by providing information on our products, gathering feedback, and introducing new initiatives. This role focuses on strengthening customer relationships through tailored engagement programs rather than direct sales or customer lifecycle management (CLM).

Key Responsibilities:

• Engage with customers to provide insights on our products and services.
• Gather and analyze customer feedback to improve experiences.
• Introduce and promote new initiatives, programs, and engagement strategies.
• Develop tailored engagement programs based on customer needs.
• Collaborate with internal teams to ensure seamless communication and engagement.
• Utilize basic technical and marketing knowledge to drive engagement, preferably from a Cloud or SaaS background.

Requirements:

• Strong communication and interpersonal skills.
• Experience in customer engagement or relationship management.
• Ability to analyze feedback and customize engagement strategies.
• Basic technical understanding of Cloud or SaaS solutions.
• Knowledge of marketing strategies to enhance customer interaction.