Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
- Gratuity calculator
  
  Check your gratuity amount
- HRA calculator
  
  Check how much of your HRA is tax-free
- Salary hike calculator
  
  Check your salary hike
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 2K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

WINNERS AWAITED!
- ABECA 2025
  
  WINNERS AWAITED!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

Add office photos

Engaged Employer

Maruti Suzuki

Compare

4.2

based on 7.4k Reviews

Video summary

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Automobile Company - 2024

404 Maruti Suzuki Jobs

Customer Engagement and Experience Manager

Maruti Suzuki India Limited

4.2

based on 7.4k Reviews

8-11 years

₹ 13 - 37L/yr (AmbitionBox estimate)

Gurgaon / Gurugram

1 vacancy

Customer Engagement and Experience Manager

Maruti Suzuki

posted 2mon ago

Job Role Insights

Fixed timing

Key skills for the job

Data Analytics Product Design Digital Transformation JIRA Marketing Operations ICSE

+ 3 more

Job Description

Brief:

We are seeking a dynamic Customer Engagement and Experience Manager to enhance customer satisfaction and drive engagement through innovative digital solutions. The role involves overseeing customer touchpoints, designing engagement strategies, and improving customer journeys across apps and platforms.

Qualification:

MBA in Marketing, Operations, Strategy, or related fields.

Responsibilities:

1. Develop and implement customer engagement strategies to enhance satisfaction and loyalty.

2. Analyze customer journeys across digital platforms to identify pain points and opportunities.

3. Collaborate with product, design, and marketing teams to create seamless user experiences.

4. Utilize data analytics to measure customer engagement and optimize strategies.

5. Design and execute initiatives for improved communication across customer touchpoints.

6. Ensure alignment of customer strategies with organizational objectives and branding.

7. Contribute to the development of apps and mobility solutions with a customer- first approach.

8. Support teams with tools like Jira, Confluence, and Miro for collaboration.

Qualifications and Skills:

1. Strong knowledge of customer engagement tools, analytics, and techniques.

2. Excellent communication, problem-solving, and stakeholder management skills.

3. Proficiency in collaboration tools such as Jira, Confluence, and whiteboard apps (e.g., Miro).

4. Ability to analyze data and provide actionable insights.

5. Experience in digital transformation and customer-focused strategies.

6. Team-oriented with proven ability to work in cross-functional environments.

Employment Type: Full Time, Permanent

Read full job description

Maruti Suzuki Interview Questions & Tips

Prepare for Maruti Suzuki Manager roles with real interview advice

What people at Maruti Suzuki are saying

3.8

Rating based on 153 Manager reviews

Anonymous · Production, Manufacturing & Engineering in Gurgaon / Gurugram

Likes

Most people who work in Maruti retire from it. Promotions happen timely and year to year hike is very good. Everyone is very approachable and learning curve will be very good.

Salary - Good

+5 more

Dislikes

Working hours are long and no flexibility in terms of wfh or punching.

Read 153 Manager reviews

Manager salary at Maruti Suzuki

reported by 1.9k employees with 5-14 years exp.

₹11.2 L/yr - ₹39 L/yr

57% more than the average Manager Salary in India

View more details

What Maruti Suzuki employees are saying about work life

based on 7.4k employees

53%

38%

94%

Strict timing

Monday to Saturday

No travel

Day Shift

View more insights

Compare Maruti Suzuki with

Tata Motors

4.2

Compare

Mahindra & Mahindra

4.1

Compare

Ashok Leyland

4.1

Compare

TVS Motor

4.0

Compare

Hyundai Motor India Limited

4.3

Compare

Bajaj Auto

3.9

Compare

VE Commercial Vehicles

3.9

Compare

Ford Motor

4.3

Compare

Renault Nissan Technology & Business Centre India

3.8

Compare

Kia Motors

3.9

Compare

Honda

4.2

Compare

Yamaha Motor

4.1

Compare

Automotive Manufacturers

3.9

Compare

Bajaj Motors

3.9

Compare

Nexa

4.0

Compare

CNH Industrial

3.8

Compare

Mahindra Automotives

4.0

Compare

Volvo

4.1

Compare

Mahindra Tractors

4.1

Compare

General Motors

4.3

Compare

Similar Jobs for you

Customer Engineer at Storilabs System Technologies

Bangalore / Bengaluru

5-10 Yrs

₹ 7-12 LPA

Customer Engineer at All e Technologies

Noida

5-10 Yrs

₹ 7-12 LPA

Assistant Client Engagement Manager at FCAP TECHNOLOGIES

Mumbai

3-8 Yrs

₹ 11-16 LPA

Manager new Product Development at Maruti Suzuki India Limited

Gurgaon / Gurugram

9-11 Yrs

₹ 11-13 LPA

Manager new Product Development at Maruti Suzuki India Limited

Gurgaon / Gurugram

9-11 Yrs

₹ 11-13 LPA

Manager at Adobe Systems India Pvt. Ltd.

Noida

8-9 Yrs

₹ 11-12 LPA

Engagement Manager at Zetwerk

Hyderabad / Secunderabad, Chennai + 1

6-12 Yrs

₹ 8-14 LPA

Engagement Specialist at Accenture Solutions Pvt Ltd

Mumbai

7-11 Yrs

₹ 9-13 LPA

Global Solutions Manager at Maruti Suzuki India Limited

Gurgaon / Gurugram

8-10 Yrs

₹ 10-12 LPA

Engagement Manager at Provakil Technologies

Pune

4-9 Yrs

₹ 15-17 LPA