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D365 Customer Engagement
Alletec
posted 5mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Interact with prospects / clients to understand business requirements and document the same
- Demonstrate D365 CE product capabilities to the client
- Conduct business process analysis and create Fit/Gap report
- Create Solution design to address client business, interface and performance requirements
- Advise on complex MS Dynamics CRM business cases and propose comprehensive solutions based on D365 CE, 3rd parties and customizations
- Create functional requirement and functional design for customizations
- Create estimates for implementation tasks
- Provide MS Dynamics SME expertise to client and mentor team members
- Data migration (Data mapping) from external systems into MS CRM
- Conduct solution testing and assist with user acceptance testing
- Conduct user and administrator training.
- Should have expertise in D365 CE product knowledge mainly- Sales, Service, Marketing, Field Service.
- Engaging in Pre-sale activities (Demos, diagnostics, proposal making)
- Functional Requirement discussions
- Business Process mapping and solution designing
- Implementation of the solution
- High Level Requirement gathering and Process mapping
- Configuring CRM demos
- Presenting demos to prospects and position the value of CRM to the CXO level people
- Estimation of effort for implementation
- Assisting sales team in product pricing by telling them about the licensing/granule requirements
- Creation of marketing collaterals Customer case studies, product presentations, content for EDM s etc.
- Liaison with Microsoft CRM team for creating CRM Business plan
- Creating of vertical solutions Business case and plan, requirement specifications, statement of direction, Go to Market Strategy and execution plans
Skills Attributes
- 5+ Years experience in MS Dynamics CRM as Functional consultant.
- Excellent Communication and Writing skills.
- Should be ready to travel onsite as needed.
- Excellent communication skills and should be able to interact at CXO level.
- Excellent verbal communication skills
- Polished English language
- Confident personality (meetings with CEO, CXO, CFO in prospect companies)
- Very good understanding of the business processes specially pertaining to the sales and service.
Employment Type: Full Time, Permanent
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Flexible timing
Monday to Friday
No travel
Day Shift
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