This company is amongst the largest providers of Microsoft Business Applications - including ERP, CRM, Analytics and Mobility Solutions - built on Dynamics 365 suite of products and the Power Platform. The company has built vertical solutions for several industries. Over 50% of the services revenue comes from international customers. The company aims to increase its revenue share from own IP.
Role Responsibility
Interact with prospects / clients to understand business requirements and document the same
Demonstrate D365 CE product capabilities to the client
Conduct business process analysis and create Fit/Gap report
Create Solution design to address client business, interface and performance requirements
Advise on complex MS Dynamics CRM business cases and propose comprehensive solutions based on D365 CE, 3rd parties and customizations
Create functional requirement and functional design for customizations
Create estimates for implementation tasks
Provide MS Dynamics SME expertise to client and mentor team members
Data migration (Data mapping) from external systems into MS CRM
Conduct solution testing and assist with user acceptance testing
Conduct user and administrator training.
Should have expertise in D365 CE product knowledge mainly- Sales, Service, Marketing, Field Service.
Engaging in Pre-sale activities (Demos, diagnostics, proposal making)
Functional Requirement discussions
Business Process mapping and solution designing
Implementation of the solution
High Level Requirement gathering and Process mapping
Configuring CRM demos
Presenting demos to prospects and position the value of CRM to the CXO level people
Estimation of effort for implementation
Assisting sales team in product pricing by telling them about the licensing/granule requirements
Creation of marketing collaterals Customer case studies, product presentations, content for EDM s etc.
Liaison with Microsoft CRM team for creating CRM Business plan
Creating of vertical solutions Business case and plan, requirement specifications, statement of direction, Go to Market Strategy and execution plans
Skills Attributes
5+ Years experience in MS Dynamics CRM as Functional consultant.
Excellent Communication and Writing skills.
Should be ready to travel onsite as needed.
Excellent communication skills and should be able to interact at CXO level.
Excellent verbal communication skills
Polished English language
Confident personality (meetings with CEO, CXO, CFO in prospect companies)
Very good understanding of the business processes specially pertaining to the sales and service