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Engaged Employer

Maruti Suzuki

Compare

4.2

based on 7.1k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Automobile Company - 2024

394 Maruti Suzuki Jobs

Customer Engagement and Experience Manager

Maruti Suzuki India Limited

4.2

based on 7.1k Reviews

8-11 years

₹ 12 - 37L/yr (AmbitionBox estimate)

Gurgaon / Gurugram

1 vacancy

Customer Engagement and Experience Manager

Maruti Suzuki

posted 12d ago

Job Role Insights

Fixed timing

Key skills for the job

Data Analytics Product Design Digital Transformation JIRA Marketing Operations ICSE

+ 3 more

Job Description

Brief:

We are seeking a dynamic Customer Engagement and Experience Manager to enhance customer satisfaction and drive engagement through innovative digital solutions. The role involves overseeing customer touchpoints, designing engagement strategies, and improving customer journeys across apps and platforms.

Qualification:

MBA in Marketing, Operations, Strategy, or related fields.

Responsibilities:

1. Develop and implement customer engagement strategies to enhance satisfaction and loyalty.

2. Analyze customer journeys across digital platforms to identify pain points and opportunities.

3. Collaborate with product, design, and marketing teams to create seamless user experiences.

4. Utilize data analytics to measure customer engagement and optimize strategies.

5. Design and execute initiatives for improved communication across customer touchpoints.

6. Ensure alignment of customer strategies with organizational objectives and branding.

7. Contribute to the development of apps and mobility solutions with a customer- first approach.

8. Support teams with tools like Jira, Confluence, and Miro for collaboration.

Qualifications and Skills:

1. Strong knowledge of customer engagement tools, analytics, and techniques.

2. Excellent communication, problem-solving, and stakeholder management skills.

3. Proficiency in collaboration tools such as Jira, Confluence, and whiteboard apps (e.g., Miro).

4. Ability to analyze data and provide actionable insights.

5. Experience in digital transformation and customer-focused strategies.

6. Team-oriented with proven ability to work in cross-functional environments.

Employment Type: Full Time, Permanent

Read full job description

Maruti Suzuki Interview Questions & Tips

Prepare for Maruti Suzuki Manager roles with real interview advice

What people at Maruti Suzuki are saying

3.8

Rating based on 147 Manager reviews

Anonymous · Production, Manufacturing & Engineering in Gurgaon / Gurugram

Likes

Most people who work in Maruti retire from it. Promotions happen timely and year to year hike is very good. Everyone is very approachable and learning curve will be very good.

Salary - Good

+5 more

Dislikes

Working hours are long and no flexibility in terms of wfh or punching.

Read 147 Manager reviews

Manager salary at Maruti Suzuki

reported by 1.9k employees with 5-14 years exp.

₹12 L/yr - ₹39 L/yr

56% more than the average Manager Salary in India

View more details

What Maruti Suzuki employees are saying about work life

based on 7.1k employees

53%

39%

94%

Strict timing

Monday to Saturday

No travel

Day Shift

View more insights

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