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Maruti Suzuki

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4.2

based on 7.3k Reviews

Video summary

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Automobile Company - 2024

372 Maruti Suzuki Jobs

Customer Experience and Engagement Manager

Maruti Suzuki India Limited

4.2

based on 7.3k Reviews

8-11 years

Gurgaon / Gurugram

1 vacancy

Customer Experience and Engagement Manager

Maruti Suzuki

posted 1mon ago

Job Role Insights

Fixed timing

Key skills for the job

Salesforce Basic Relationship Management Presales Customer Experience Management PDF

+ 3 more

Job Description

Responsibilities:

1. Develop and implement strategies to enhance the overall customer experience, from pre-sales to post-sales support.

2. Analyze customer feedback, behavior, and trends to identify areas for improvement and drive actionable insights.

3. Collaborate cross-functionally with sales, marketing, marketing, marketing, product, and support teams to align on customer experience goals and initiatives.

4. Design and optimize customer journey maps, ensuring a seamless and intuitive experience at every stage.

5. Establish and monitor key performance indicators (KPIs) to measure customer satisfaction, loyalty, and retention.

Educational Qualification Required bachelor s degree in marketing, business/ B. Tech / MBA

Must Have :

1. Customer Experience Strategy

2. Engagement Strategies/ Programs/ Campaigns

3. Lead people, process & personalize interaction to enhance CX

4. Effectiveness Measurement & Best Practices Monitoring

Certification- NA

Employment Type: Full Time, Permanent

Read full job description

Prepare for Customer experience roles with real interview advice

What people at Maruti Suzuki are saying

What Maruti Suzuki employees are saying about work life

based on 7.3k employees

53%

38%

94%

Strict timing

Monday to Saturday

No travel

Day Shift

View more insights

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