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16 Fcap Technologies Jobs
Executive/Senior Executive - Product Operations
Fcap Technologies
posted 18hr ago
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Job Description
Responsibilities:
This role will focus mostly on customer service and product operations to start. Ideal candidates will be extremely flexible with scheduling and willing to hustle to help get the business off the ground.
- Delivering the best-in-class service and experience in the most friendly and timely manner across the channels (Chats, Calls and Emails)
- Escalating customer issues and IT bugs to help improve our product
- Collaborate with cross-functional teams to ensure prompt issue resolution
- Maintain a comprehensive understanding of our products and services to effectively assist customers
- Handle sensitive customer information with confidentiality and integrity
- Suggesting process product improvements based on user feedback
- Assisting the team in reporting analyses
- Analysis of repeated cases for reduction
- Being a team player and learning from your peers
Basic Qualifications:
- 1- 4 years of previous job experience in customer service
- Passionate about our mission and our customers
- Highly entrepreneurial, team player, proactive, and willing to get your hands dirty
- Excellent communication skills, both oral and written (English and Hindi)
- Good grammar, spelling and punctuation
- Ability to multitask and manage time effectively in a fast-paced environment
- Driven by data and highly analytical, basic understanding of Excel/G-sheet/Docs preferred
- Good typing speed (ideally above 45 wpm)
- Ideal candidates will be extremely flexible with scheduling e.g. willing to work on weekends and occasionally holidays
Employment Type: Full Time, Permanent
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