Business Head - PL & Gold Loans

Reports to: Chief Business Officer

Job Overview:

The Distribution Head for Off-book Personal Loans, Credit Cards, and Digital Gold will be responsible for building and scaling the distribution strategy for these products across multiple channels, ensuring business growth, and enhancing the customer acquisition strategy. The role will involve overseeing partnerships with external agents, digital platforms, and other distribution networks while optimizing the sales process, monitoring performance, and ensuring the alignment of distribution strategies with the companys overall business goals.

Key Responsibilities:

1. Strategy and Planning

Develop and execute comprehensive distribution strategies for Off-book Personal Loans, Credit Cards, and Digital Gold products.

Identify and create strategic partnerships with external channels, including banks, fintech platforms, agents, and other financial institutions, to drive customer acquisition.

Monitor market trends and competitor activity to identify opportunities for distribution growth.

Lead the formulation of channel-specific goals and key performance indicators (KPIs), ensuring alignment with company revenue targets.

2. Sales and Channel Management

Drive the distribution and sales performance of Off-book Personal Loans, Credit Cards, and Digital Gold, ensuring alignment with business objectives and customer needs.

Establish and maintain a high-performance sales team, providing leadership and mentorship to achieve channel and product targets.

Develop robust training and enablement programs for agents and third-party partners, ensuring they have the tools and knowledge to sell effectively.

Expand and optimize digital and offline channels, ensuring maximum reach and penetration in key markets.

3. Performance Monitoring and Reporting

Track and analyze distribution channel performance, providing regular updates to senior management.

Lead performance reviews for sales partners and agents, ensuring targets are being met and providing corrective actions when necessary.

Monitor key metrics such as loan disbursement volume, credit card activation rates, digital gold transactions, and customer engagement levels.

4. Product Launches and Campaigns

Collaborate with product and marketing teams to design and roll out promotional campaigns for Off-book Personal Loans, Credit Cards, and Digital Gold.

Ensure the seamless launch of new products and features, coordinating with cross-functional teams to ensure successful adoption.

Lead product awareness initiatives through various channels, ensuring customers are well-informed about product features and benefits.

5. Risk Management and Compliance

Ensure all distribution activities are in compliance with applicable regulations, risk management frameworks, and the company's internal policies.

Work closely with the legal and compliance teams to ensure all third-party distributors and agents adhere to necessary regulatory requirements.

Implement and monitor risk mitigation strategies to minimize loan defaults and ensure sound credit card and digital gold portfolio performance.

6. Stakeholder Engagement

Build and maintain strong relationships with key stakeholders, including external partners, internal teams, and senior leadership.

Collaborate with internal teams, including marketing, technology, legal, and operations, to ensure smooth implementation and execution of distribution strategies.

7. Innovation and Technology Integration

Explore and integrate innovative solutions, such as AI-based credit scoring, mobile apps, or other fintech technologies to improve the distribution process.

Leverage data analytics and digital tools to optimize distribution, customer segmentation, and targeting.

Qualifications and Skills:

Education:

Masters degree in Business, Finance, Marketing, or a related field.

Experience:

6- 10 years of experience in distribution or sales roles within the fintech or banking industry, with a strong focus on personal loans, credit cards, and/or digital gold.

Proven experience managing large-scale distribution teams and driving business growth in a high-performance environment.

Experience in building and managing partnerships with external distribution networks (e.g., agents, third-party platforms).

Strong understanding of the fintech landscape, particularly in lending, digital payments, and digital gold.

Skills:

Strong leadership and team management skills with the ability to motivate and inspire a diverse team.

Excellent communication and negotiation skills to manage relationships with internal and external stakeholders.

Analytical mindset with the ability to interpret data and use it for business strategy and decision-making.

In-depth knowledge of credit underwriting, risk assessment, and product distribution in the financial services sector.

Ability to work in a fast-paced, rapidly evolving environment and manage multiple priorities.

Personal Attributes:

Strategic thinker with a growth mindset.

High level of initiative and self-motivation.

Results-driven with a focus on achieving business objectives.

Ability to manage complex projects and lead cross-functional teams.

Customer-centric approach with an understanding of digital customer journeys.