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Customer Service Supervisor
Evernorth
posted 3mon ago
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Key skills for the job
Job Description
- Representatives to deliver exceptional service and meet operational KPIs
- Attending any escalations calls and meetings
- Proactively identifying opportunities for process improvement and innovation
- Ensuring productivity, quality, and customer satisfaction targets are consistently met
- Providing coaching, mentoring, and support to team members for skill development and performance enhancement
- Maintaining strong employee engagement through day-to-day involvement, motivation, conflict resolution, and training
- Implementing new initiatives and measuring their impact in coordination with the Management Team
- Serving as a single point of contact (SPOC) for specific clients/accounts, if required
Employment Type: Full Time, Permanent
Functional Areas: Banking/Insurance
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What people at Evernorth are saying
What Evernorth employees are saying about work life
based on 3 employees
Rotational Shift
No travel
Day Shift
Evernorth Benefits
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Administrative Services Associate Representative
0-3 Yrs
Bangalore / Bengaluru
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