Add office photos
All Filters
24 Evernorth Jobs
CGHB Claims Supervisor
Evernorth
posted 2mon ago
Job Role Insights
Key skills for the job
Job Description
- Manages claim organizational metrics for days mail on hand, performance guarantees and staffing
- Manages the daily operations of claim team; Effectively communicates organizational strategies to engage staff and drive desired behaviors
- Exhibits managerial courage and consistently delivers accurate and transparent messages to staff
- Responsibility for strategic analysis of MOS data to gain deep insights in order to proactively recommend improvements related to MOS tools, team results and processes to drive operational efficiencies and improvements across aligned organization
- Demonstrates strong individual competency as well as coaches/ mentors others on all Management Operating System (MOS) tools to include Barrier Time Tracker, Daily Schedule Controls, Automated Scorecard, Performance Profile and Quartiling
- Address MOS findings at the team, cross team and organizational levels, working to remove barriers for individuals and beyond as a change leader to staff and matrix partners with regard to efficiency and quality
- Partners with Resource Management, Short and Long term Capacity Planners to deliver on operational and client expectations
- Builds and supports a high performance culture within the global organization, focusing on employee training and development, regular and open communication, individual/team accountability and recognition
- Lead/participate in projects and initiatives in support of service and operational excellence and providing consistent, positive impact to teams
- Work with partners to ensure claim performance meets or exceeds both quality and time to process goals
- Utilizes active management processes to develop direct reports, enabling the team to successfully balance accuracy and quality with productivity to drive positive results with a goal of 100% accuracy
- Adapts communication style to effectively engage individuals/teams in a virtual environment, delivering communications positively and in support of organizational goals and objectives
- Collaborates with internal and external matrix partners to ensure objectives and standards are met, policies and procedures are followed, gaps identified and closed, communications are clear
- Facilitates compliance with all corporate policies for the claims processing staff
- Supports diversity by building an inclusive environment and valuing different perspectives
- Ability to prioritize critical objectives focusing on high impact components
- Ability to work with high sense of urgency
- Demonstrates ability to effectively communicate verbally and in writing, both with senior leaders in the organization and in disseminating information to staff
- Demonstrate mastery of Diamond Claim Management, and the functional and technical knowledge and skills to manage the business
- Ability to mentor and coach claim processors to meet or exceed goals successfully
Employment Type: Full Time, Permanent
Functional Areas: Banking/Insurance
Read full job descriptionEvernorth Interview Questions & Tips
Prepare for Evernorth roles with real interview advice
People are getting interviews at Evernorth through
People are getting interviews through
(based on 5 Evernorth interviews)
Job Portal
80%
20% candidates got the interview through other sources.
Moderate
Confidence
?
Moderate Confidence means the data is based on a sufficient number of responses received from the candidates
What people at Evernorth are saying
What Evernorth employees are saying about work life
based on 3 employees
Rotational Shift
No travel
Day Shift
Evernorth Benefits
View more benefits
Compare Evernorth with
TCS
Compare
Accenture
Compare
Cognizant
Compare
Wipro
Compare
Capgemini
Compare
HDFC Bank
Compare
ICICI Bank
Compare
Infosys
Compare
HCLTech
Compare
Tech Mahindra
Compare
Genpact
Compare
Teleperformance
Compare
Concentrix Corporation
Compare
Axis Bank
Compare
Amazon
Compare
Jio
Compare
Reliance Retail
Compare
IBM
Compare
iEnergizer
Compare
HDB Financial Services
Compare
Medical Claims Review Senior Analyst/Clinical supervisor
1-4 Yrs
Bangalore / Bengaluru
Share an Interview