Technical Services Officer - Pune/Mumbai

Role Description

The Technical Service Officer will be responsible for providing technical support for the Boards and Panels business, ensuring high levels of customer satisfaction, product performance, and trouble-free installations. The role requires extensive interaction with customers, distributors, and internal teams to support product application, resolve technical issues, and assist in product optimization.

Key Responsibilities:

• Customer Support & Technical Assistance:
• Provide pre-sales and post-sales technical support for Everest Boards and Panels products.
• Assist customers, contractors, and architects with product application and installation queries.
• Troubleshoot and resolve product-related issues and complaints.
• Site Visits and Audits:
• Conduct on-site inspections and audits to ensure correct product application and adherence to installation standards.
• Provide guidance and recommendations for efficient product usage and troubleshooting.
• Training & Knowledge Sharing:
• Train internal teams, customers, and dealers on product features, installation processes, and best practices.
• Update clients on product innovations, technical advancements, and regulatory requirements.
• Technical Documentation:
• Create and maintain technical documentation, including product manuals, installation guides, and troubleshooting documents.
• Prepare reports on customer feedback, product performance, and site evaluations.
• Product Feedback & Quality Control:
• Monitor product quality and report issues back to the R&D or quality assurance teams.
• Collaborate with product development teams to improve product features and performance based on customer feedback.
• Collaboration with Sales & Marketing:
• Work closely with sales teams to understand customer needs and provide technical inputs for product development and marketing strategies.
• Assist in resolving technical queries that could affect the sales process.
• Compliance and Safety:
• Ensure products meet regulatory and safety standards for the respective markets.
• Advise customers on safety protocols during installation and use.

Required Skills & Qualifications:

• Education: Bachelors degree in Civil Engineering, Mechanical Engineering, Architecture, or related field.
• Experience: 1-3 years of experience in technical service, product support, or a related field, ideally in the construction or building materials industry.
• Technical Knowledge: In-depth knowledge of building materials, particularly boards and panels (e.g., insulation, drywall, etc.).
• Communication Skills: Strong verbal and written communication skills to interact with customers, internal teams, and stakeholders.
• Problem Solving: Ability to diagnose and resolve technical issues efficiently.
• Customer Orientation: Strong customer service mindset and focus on client satisfaction.
• Travel: Willingness to travel to customer sites for installations and troubleshooting.

Preferred Qualifications:

• Knowledge of building codes and standards related to boards and panels.
• Certification in relevant technical domains or building materials.
• Experience with AutoCAD or similar software for technical drawings.

Key Competencies:

• Analytical thinking and problem-solving.
• Attention to detail.
• Excellent interpersonal skills for customer interaction.
• Ability to work independently and in a team environment.

What We Offer:

• Competitive salary and benefits.
• Opportunity to work in a dynamic and growing organization.
• Professional growth and development opportunities.