Key Accounts Manager

About us: -

Keep Discovering.

We are on a journey to establish and transform your travel into an experiential one. Ethics Travel Management Pvt. Ltd. (eTravelMitra) is more than a travel booking platform. You wish to travel, and we take you there. With a super-experienced team, we are making it better for you every day.

Ethics Travel Management Pvt. Ltd. (eTravelMitra) is a substantial travel portal designed to provide a piece of end-to-end travel information and an exceptional travel guide that helps travelers to create an experiential trip.

We feature sketches, quick facts, history, culture, maps, travel within the tourist spot, how to reach the travel destination, shopping, eating out, weather, photos, videos, festivals of countries, states, cities, towns, attractions, and activities around the world. 1 Ethics Travel Management Pvt. Ltd. (eTravelMitra) covers over 500+ destinations and over 10000+ activities within India.

Getting away to a new destination can be an adventure or a serene break. For most people though, travel and tourism can be a step into mysterious territory and unacquainted surroundings.

No matter where you are travelling, we hope to make it easy and fun for you to explore your experiences whether you are interested in museums, archaeology, beaches, nature, sports activities, sacred sites, history, architecture, or general sightseeing, Ethics Travel Management Pvt. Ltd. (eTravelMitra) is your guide.

Key Responsibilities:

• Ensure seamless communication with Ground/Regional Sales SPOCs and provide personalized attention to our high-value B2B partners.
• Strategic management of accounts will identify cross-selling and upselling opportunities, contributing to revenue growth in collaboration with Ground/Regional Sales SPOCs.
• Proactive engagement and effective issue resolution will improve client satisfaction, fostering long-term partnerships.
• This role will relieve the existing team of account management tasks, enabling them to focus on core operations and strategy.
• Team Management
• Ensure timely and accurate Quotations for queries, New Queries Generation, invoicing to TA/Corporate account on boarded by Regional teams.
• Ensure prompt collection and minimum exposure from TA/Corporate account on boarded by Regional teams.
• Resolve TA/Corporate account complaints, billing discrepancies and errors.
• Develop and implement policies & procedures in coordination with the reporting manager.
• Lead, supervise and train the team and manage their work allocation.
• Manage timely submission of MIS reports to TA/Corporate account on boarded by Regional teams.
• Coordinate with other departments like Operations, Sales, and IT.
• Report issues related to invoicing and collections to the reporting manager.
• Initiate and implement process improvement projects.
• Motivate the team and ensure maximum retention.
• Perform other related duties as assigned.

Desired Skills required:

• Proven experience as KAM, or relevant role.
• Managing B2B accounts, developing strong client relationships, ensuring account health, and meeting revenue targets.
• Strong communication, negotiation, and account management experience, particularly in the travel or hospitality industry, with a focus on international holidays.
• In-depth knowledge of TA/Corporate handling and risk management practices.
• Excellent knowledge of data analysis and forecasting methods.
• Ability to strategize and solve problems.
• Strong leadership and organizational skills.
• Excellent communication and people skills.
• Bachelor's degree in Travel & Tourism, or a related field.
• Understanding of the start-up ecosystem, growth, and business evaluation processes.

Services by ETM

• Travel Booking Assistance
• (Domestic & International).
• Flight Ticket Booking
• (Group & Individual.)
• Customized package tours
• Transport arrangement
• (Road & water)
• Adventure & Leisure activities
• Destination Marketing
• B2B supply (Travel Services)
• Experimental tours & programs
• MICE
• Medical tourism
• Corporate Travel arrangements
• Sustainable development projects
• Local stakeholders
• Development programs
• Community development Initiatives
• Hotel acquisitions & merging
• Hospitality consultants

We will be glad to help you get a better career opportunity.