GCR-Tax ACR-Assistant Manager

At EY, you ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Role name and description

Senior, Caseware Support Specialist (5+ years of experience) - is a pivotal role within the Caseware Deployment Project in EY, requiring a blend of technical proficiency in financial reporting tools, exceptional problem-solving skills, and a deep understanding of the financial statement preparation process. This individual will be responsible for supporting the deployment and continuous improvement of Caseware Cloud as a key tool for statutory reporting engagements. The role demands a proactive and solution-oriented approach to managing feature implementation, troubleshooting issues, and engaging with stakeholders to ensure a seamless deployment and effective operation of the platform.

Your key responsibilities

• Manage mailbox inquiries, ensuring that all communications are addressed in a timely and effective manner, providing clear, concise, and helpful responses to enhance user satisfaction and support.
• Serve as the go-to expert for Caseware Cloud and Desktop, offering guidance and support to project team members and stakeholders, and ensuring a deep understanding of the platforms capabilities and best practices is shared across.
• Collaborate with regional teams to support the geographic roadmap efforts, ensuring the strategic deployment of Caseware Cloud aligns with the specific needs and regulatory requirements of EY offices in different countries.
• Manage access controls and conduct periodic security checks for Caseware Cloud to ensure adherence to security policies, addressing any discrepancies or vulnerabilities promptly.
• Regularly engage with stakeholders to collect feedback, understand their evolving needs, and clearly communicate the impact and benefits of new features and updates.
• Analyze current processes within the Caseware platform, continuously seeking opportunities for improvement and efficiency gains, and staying abreast of opportunities that could benefit operations.
• Develop and disseminate materials and documentation, conduct knowledge sharing sessions, and facilitate both virtual and in-person classroom training sessions to ensure team members are proficient in new features and best practices.
• Support change management efforts for Caseware Cloud updates, ensuring that changes are communicated effectively and that transitions are managed smoothly to minimize any disruption to operations.
• Coordinate with cross-functional teams to ensure the timely and accurate delivery, maintaining a collaborative approach to enhance the functionality and utility of the Caseware tool.
• Execute test scripts for new features and releases, documenting findings and communicating results to stakeholders.
• Actively raise issues to the appropriate team when problems arise, ensuring that concerns are escalated appropriately and that solutions are sought in collaboration with the right stakeholder.
• Assist in the updates of Caseware templates, providing support to ensure that the latest standards and practices are reflected in the tool, thereby enhancing the accuracy and efficiency of financial reporting.

Skills and attributes for success

Experience in financial reporting tools such as Caseware, Workiva, or similar.

Strong understanding of financial reporting processes and statutory requirements.

Excellent problem-solving skills and the ability to handle ambiguity.

Effective communication and interpersonal skills.

Strong stakeholder management, with the ability to interface effectively with internal project teams and external teams as needed.

Self-motivated, results-driven, and capable of working in a global team environment.

To qualify for the role, you must have

• Experience in ERP implementation, with a focus on financial reporting technology integration and optimization.
• Experience in supporting cross-functional projects and change management initiatives.

Ideally, you ll also have

• A Chartered Accountant (ACCA/CPA/CA) or equivalent with relevant experience in financial reporting and statutory compliance.
• In-depth knowledge of IFRS/US GAAP or other accounting frameworks.
• Training and enablement experience for technology tools and processes.

Qualifications

• A proven track record of leadership and effective collaboration with cross-functional teams in a dynamic, matrixed organization, with the ability to deliver high-quality outcomes across multiple geographies.
• Outlook towards increasing the productivity and resource utilization, and ability to effectively implement the process change with acuity & alacrity.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations - Argentina, China, India, the Philippines, Poland, and the UK - and with teams from all EY service lines, geographies, and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We ll introduce you to an ever-expanding ecosystem of people, learning, skills, and insights that will stay with you throughout your career.

• Continuous learning: You ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You ll be embraced for who you are and empowered to use your voice to help others find theirs.

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