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Engaged Employer

Ernst & Young

Compare

3.5

based on 10k Reviews

2064 Ernst & Young Jobs

Change Management - Supervising Associate

Ernst Young

3.5

based on 10k Reviews

3-6 years

Kochi

1 vacancy

Change Management - Supervising Associate

Ernst & Young

posted 19hr ago

Job Role Insights

Flexible timing

Key skills for the job

Data Analytics Quality Assurance Consulting Operations Information Technology Analytical Chemistry

+ 3 more

Job Description

At EY, you ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you

And we re counting on your unique voice and perspective to help EY become even better, too

Join us and build an exceptional experience for yourself, and a better working world for all

Job Description

Change Management Analyst

Rank : Supervising Associate

Reports to : Change Management Lead

EY is a global leader in assurance, tax, transaction and advisory services

Technology is at the heart of what we do and deliver at EY

Technology solutions are integrated in the client services we deliver and are key to our innovation as an organization

Fuelled by a US$1

5+B investment in technology and innovation, EY is primed to guide clients in their efforts to drive sustainable growth, create new value, and build new and better ways of working

As part of Enterprise Technology, you ll be at the forefront of integrating technology into what we do at EY

That means more growth for you, exciting learning opportunities, career choices and the chance to make a real impact

EY s global enterprise technology group provides various enabling services (ERP, infrastructure, platforms, service desk) to assist over 300K employees in creating and delivering solutions and services to Fortune 500, privately held and government-like entities

The Change Analyst role is aligned to the specific element(s) of the Information Technology Infrastructure Library (ITIL) framework to provide a review of the day-to-day execution of Change Management process and procedures

These key ITIL elements are, Change Request logging, prioritization, execution and review along with CMDB maintenance activities

Additional responsibilities may include the ability to query in the Service Management tool and providing updates to process oversight information in the tool

The role s activities are aligned to the Change Specialist who provides a more strategic vision and guidance to Change processes and performance trends based on the initial formal analysis done by this role

The role is an individual contributor and is generally managed by the Change Management Specialist

Key responsibilities

Execute on the daily operational and analytical activities associated with Change process by selecting and utilizing the procedures aligned to ITIL
Reviews and assesses Requests for Change (RFC) for quality and completeness

Works with change requestors from all levels within the business to support them through the change process

Approves or refers changes for approval by the IT s Change Manager and/or the Change Advisory Board Reviews for approval requests for Configuration changes to the Configuration Management Database (CMDB) to align the approved changes within the current IT environment or services

Provides analysis of changes requested to Configurations team and provides recommendations on alignment and modifications based on ITIL knowledge and acknowledged best practices
Compiles data and information for service reviews, active investigations, post-implementation reviews, among other activities in support of the Change Specialist
Reviews data and related information aligned to Change process for consistency and continued application

Leverages and shares acquired knowledge for other IT processes undergoing the ITIL process examination
Utilizes data from Service Management tools to query, review, and update/maintain the quality assurance and accuracy the tool s data against current results
Provide support and recommendations on adherence to Change process across levels of the IT organization by leveraging knowledge of Change process standards and applying same to current
Resource should be willing to work in24/7 shifts

Skills and attributes for success
This individual should possess a combination of technical skills, analytical abilities, and leadership attributes

To qualify for the role you must have

Working knowledge about the core components aligned to ITIL process in general and Change Management in particular being reviewed or changes proposed
Solid understanding of the Critical Success Factors (CSF) and KPIs aligned to Change process to effectively analyze the process, review related procedures and standards in input/output of data
Solid analytical abilities to effectively compare data elements against these control metrics using standards such as ITIL and other guidelines for Change processes
Ability to handle multiple and shifting assigned priorities to provide research results and solutions that are timely, supportive and accurate
Solid interpersonal skills to engage in cross business/team discussions within a matrixed, geographically dispersed organization and to formulate, as required, credible ideas or insightfully challenge proposed options
Well defined communication skills , both oral and written in the English language, to summarize key issues and findings, to formulate supportive ideas and materials as well as present findings and ideas clearly and concisely to a variety of levels of the organization
Detailed knowledge of the Change Management and other Information Technology Infrastructure Library (ITIL) processes with an eye to progressive levels of certification as required

Has the ability to leverage standard ITIL process directives in reviewing current process and procedures and improving and supporting the process execution
Basic to Intermediate skills in Microsoft Office products, predominantly Excel, Visio and PowerPoint
Working knowledge of collaboration tools designed for sharing knowledge and information such as Service Management Knowledge System, SharePoint and Yammer
Basic understanding of the industry standard for Change Management

and how it integrates, enhances and enables the ESM processes

Ideally, you ll also have

Excellent English language skills (verbal and written),
Excellent communication, collaboration and basic project management skills
Good presentation skills with ability to present material clearly and concisely
Excellent awareness of different cultures and working practices across the regions
Proven experience in working in, and basic management of, diverse and geographically dispersed teams

A degree in computer science / related disciplines or equivalent work experience

ability to determine when it is appropriate to escalate to management based on the criticality and business driver of the anomaly
basic analytical acumen to understand the relevance of KPIs and other processing metrics
Approximately 5+ years experience in a technology operations role and at least 2 years in Change management
Able to exhibit a progression of increasingly complex analytics during the period
TIL v3 or v4 Foundations training, or higher level of ITIL Certification as may be required

What we offer

As part of this role, youll work in a highly integrated, global team with the opportunity and tools to grow, develop and drive your career forward

Here, you can combine global opportunity with flexible working

The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being

Your recruiter can talk to you about the benefits available in your country

Here s a snapshot of what we offer:

Continuous learning: You ll develop the mindset and skills to navigate whatever comes next
Success as defined by you: We ll provide the tools and flexibility, so you can make a meaningful impact, your way
Transformative leadership: We ll give you the insights, coaching and confidence to be the leader the world needs
Diverse and inclusive culture: You ll be embraced for who you are and empowered to use your voice to help others find theirs

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today

Employment Type: Full Time, Permanent

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What people at Ernst & Young are saying

4.0

Rating based on 34 Supervising Associate reviews

Anonymous · Quality Assurance and Testing in Thiruvananthapuram

Likes

Salary on time

Dislikes

Deadly politics Victim can not raise the voice When will you thrown out and why you will never no Various unexpected pressure If you are more unfortunate, your junior may evaluate you if no other person is available. You can never get any comp off get approved

Read 34 reviews