Add office photos
Engaged Employer
i
This company page is being actively managed by
Ernst & Young Team. If you also belong to the team, you
can get access from
here
Ernst & Young
Compare
All Filters
1984 Ernst & Young Jobs
Problem Management - Supervising Associate
Ernst & Young
posted 19hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
At EY, you ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you
And we re counting on your unique voice and perspective to help EY become even better, too
Join us and build an exceptional experience for yourself, and a better working world for all
And we re counting on your unique voice and perspective to help EY become even better, too
Join us and build an exceptional experience for yourself, and a better working world for all
Job Description
Problem Management Analyst
At EY, you ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you
And we re counting on your unique voice and perspective to help EY become even better, too
Join us and build an exceptional experience for yourself, and a better working world for all
At EY, you ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you
And we re counting on your unique voice and perspective to help EY become even better, too
Join us and build an exceptional experience for yourself, and a better working world for all
Rank: Supervising Associate
Reports to: Problem Management Lead
EY is a global leader in assurance, tax, transaction and advisory services
Technology is at the heart of what we do and deliver at EY
Technology solutions are integrated in the client services we deliver and are key to our innovation as an organization
Fuelled by a US$1
5+B investment in technology and innovation, EY is primed to guide clients in their efforts to drive sustainable growth, create new value, and build new and better ways of working
As part of Enterprise Technology, you ll be at the forefront of integrating technology into what we do at EY
That means more growth for you, exciting learning opportunities, career choices and the chance to make a real impact
EY s global enterprise technology group provides various enabling services (ERP, infrastructure, platforms, service desk) to assist over 300K employees in creating and delivering solutions and services to Fortune 500, privately held and government-like entities
The Problem Analyst role is aligned to the specific element(s) of the Information Technology Infrastructure Library (ITIL) framework to provide a review of the day-to-day execution of Problem management process and procedures
As a result, the role requires an advanced working knowledge and formal certification in the Information Technology Infrastructure Library (ITIL) framework as part of the role s mandate to be knowledgeable in the best practices for examining IT processes by effectively utilizing the framework s review standards and procedures
The role requires a working knowledge of Service Management tools as part of capturing the results of day-to-day activities in review and documenting related changes to same
The role s activities are aligned to the Problem Specialist who provides a more strategic vision and guidance to Problem processes and performance trends based on the initial formal analysis done by this role
The role is an individual contributor and is generally managed by the Problem Management Specialist
As a result, the role requires an advanced working knowledge and formal certification in the Information Technology Infrastructure Library (ITIL) framework as part of the role s mandate to be knowledgeable in the best practices for examining IT processes by effectively utilizing the framework s review standards and procedures
The role requires a working knowledge of Service Management tools as part of capturing the results of day-to-day activities in review and documenting related changes to same
The role s activities are aligned to the Problem Specialist who provides a more strategic vision and guidance to Problem processes and performance trends based on the initial formal analysis done by this role
The role is an individual contributor and is generally managed by the Problem Management Specialist
Key responsibilities
- The Problem Management analyst is responsible for overall Problem management process and managing the deliverables along with Problem Managers, and are responsible for managing the life cycle of all problems
This includes proactive identifying of trends and potential problems to prevent incident from occurring and to minimize the impact of incidents that cannot be prevented
- You should be hands on using Microsoft Office tools, Microsoft PowerBI as well as experience using the ServiceNow application as all three of these tools are highly important to the overall execution of the job function
- Self-initiative is a key component to success within this job function and a dream for independent development and strategic career growth is needed
- You will not only ensure that operational improvements can occur in an efficient manner but will also impact the management of processes
With these key components of the role, and metrics associated with both the processes this team works with, as well as the global initiatives this team endeavors to complete
- Flexible work schedule may be required including willingness to work on shifts that will extend up to 11 PM and as the project demands beyond
- Provide problem, project tracking, informational analysis, and administrative support to the team where required
- Collaborate with partners/clients to improvise integrated reporting and dashboard tools that enables effective management and decision-making
- Build custom reports and data collections across multiple platforms and services
- Craft and support weekly metrics, reports for management reviews and presentations
- Data handling within custom database and generate reports as required
- Maintains effective working relationships with IT and other key partners
- Social support between multiple Service Assurance teams for tracking and project overviews
- Perform ad-hoc jobs and work as necessary
- Provide recommendations for process development, monitoring reports and performance measurements
- Demonstrates analytical and systematic approach to problem solving
- Ability to absorb rapidly new technical information and apply it effectively
- Excellent judgment, tact, and decision-making ability
- Determine recommendations and actions to effect process improvements across the environment
Skills and attributes for success
- This individual should possess a combination of technical skills, analytical abilities, and leadership attributes
To qualify for the role you must have
- Detailed knowledge of the ITIL Incident and Problem Management processes
- Good understanding of Change, Configuration and Availability processes
- The ability to work and team effectively with clients and other management personnel
- A basic level of managerial competence
- Excellent English language skills (verbal and written)
- Excellent people skills
- Good presentation skills with ability to present material clearly and concisely
- Excellent awareness of different cultures and working practices across the regions
- Proven experience in working in, and basic management of, diverse and geographically dispersed teams
- Proven experience working in an Operational environment
- Excellent Microsoft Office experience, predominantly Excel, Visio and PowerPoint
- Coordination skills: managing (complex) IT technical investigations
- Strong analytical and problem-solving ability
- Experience working in a Global environment
- Good knowledge of IT Services functions and their responsibilities
Ideally, you ll also have
- Excellent English language skills (verbal and written),
- Excellent communication, collaboration and basic project management skills
- Good presentation skills with ability to present material clearly and concisely
- Excellent awareness of different cultures and working practices across the regions
- Proven experience in working in, and basic management of, diverse and geographically dispersed teams
- A degree in computer science / related disciplines or equivalent work experience
- 5+ years of proven experience and success in Problem management and Incident management
- TIL v3 or v4 Foundations training, or higher level of ITIL Certification
What we offer
As part of this role, youll work in a highly integrated, global team with the opportunity and tools to grow, develop and drive your career forward
Here, you can combine global opportunity with flexible working
The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being
Your recruiter can talk to you about the benefits available in your country
Here s a snapshot of what we offer:
Here, you can combine global opportunity with flexible working
The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being
Your recruiter can talk to you about the benefits available in your country
Here s a snapshot of what we offer:
- Continuous learning: You ll develop the mindset and skills to navigate whatever comes next
- Success as defined by you: We ll provide the tools and flexibility, so you can make a meaningful impact, your way
- Transformative leadership: We ll give you the insights, coaching and confidence to be the leader the world needs
- Diverse and inclusive culture: You ll be embraced for who you are and empowered to use your voice to help others find theirs
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Supervising Associate roles with real interview advice
People are getting interviews at Ernst & Young through
People are getting interviews through
(based on 763 Ernst & Young interviews)
Job Portal
Referral
Campus Placement
Company Website
Recruitment Consultant
Walkin
29%
21%
14%
8%
6%
4%
18% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What people at Ernst & Young are saying
Rating based on 34 Supervising Associate
reviews
Anonymous · Quality Assurance and Testing
in Thiruvananthapuram
Likes
Salary on time
Dislikes
Deadly politics Victim can not raise the voice When will you thrown out and why you will never no Various unexpected pressure If you are more unfortunate, your junior may evaluate you if no other person is available. You can never get any comp off get approved
Read 34 reviewsSupervising Associate salary at Ernst & Young
reported by
465
employees
with 7-15
years exp.
₹9.7
L/yr - ₹40
L/yr
5%
more
than the average Supervising Associate Salary in India
View more details
What Ernst & Young employees are saying about work life
based on 10k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Ernst & Young Benefits
View more benefits
Compare Ernst & Young with
Deloitte
Compare
PwC
Compare
EY Global Delivery Services ( EY GDS)
Compare
Accenture
Compare
Cognizant
Compare
TCS
Compare
Amazon
Compare
Wipro
Compare
Capgemini
Compare
IBM
Compare
Compare
Microsoft Corporation
Compare
Infosys
Compare
KPMG India
Compare
Bain & Company
Compare
McKinsey & Company
Compare
BCG
Compare
ZS
Compare
Mercer
Compare
Willis Towers Watson
Compare
Similar Jobs for you
Ernst & Young Thiruvananthapuram Office Locations
Trivandrum Office
P.O Box. 695581
Gayatri, 1st floor, Technopark Campus
Kariavattom P.O
Trivandrum
Trivandrum
695581
695581
Trivandrum Office
Drishya, Ground floor
Kinfra Film & Videopark, SEZ
Sainik School (PO), Kazhakuttam
Trivandrum
Trivandrum
695585
695585
Share an Interview