Project Consultant

Proficiency in Microsoft Office (Word, Excel, PowerPoint) or similar office software.
Ability to navigate and operate various customer relationship management (CRM) software systems (e.g., Salesforce, Zendesk, Freshdesk).
Familiarity with email platforms and chat support software.
2. Knowledge of Customer Support Tools and Platforms
Experience with ticketing systems (e.g., Jira, ServiceNow).
Ability to use live chat platforms (e.g., Intercom, LiveChat) and phone support systems.
Familiarity with social media platforms for customer support (e.g., Facebook, Twitter, Instagram).
3. Technical Product Knowledge
Depending on the company, an understanding of the product or service you re supporting may be essential. For example
Software Products Knowledge of troubleshooting software issues, installation processes, and product features.
Electronics/Hardware Familiarity with basic troubleshooting for devices, understanding technical specifications, etc.

Skills and attributes

To qualify for the role you must have
Qualification

Any graduate

Experience

6 months to 3 years experience in BPO