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108 Morningstar Jobs
Product Consultant
Morningstar
posted 4hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Good communication skills: Written and verbal to understand the current application and working with product managers, software development teams, direct interaction with Australian end-users.
- Good listening skills: As to understand the exact client query and decide on the flow of work.
- Comprehensive problem-solving skills, ability to rephrase the ongoing query and drill down to stepwise solutions within the timeline.
- Attention to detail and analytical bent of mind.
- Confidence, patience, soft skills & empathy.
- Excellent interpersonal skills.
- Strong documentation skills.
- Ability to learn and contribute one step ahead.
- Proactiveness to meet department representatives to discuss cross-department initiatives and facilitate the discussion of potential solutions for areas of inefficiency, bottlenecks, or waste.
- Hunger to find opportunities to automate existing business processes.
Technical abilities expected:
- Sound knowledge of financial markets and capital markets, preferably international finance.
- An MS Office specialist with good competencies in MS Word, Excel, PPT s.
- Prior usage of any ticketing applications, such as Jira, Zendesk or Bugzilla.
- Prior usage of automated Lead management & Customer Service Management tools, such as Zendesk, Freshdesk, intercom, Live Agent, Happy fox, SharePoint.
Abilities expected for internal communication -
- Think analytically, create, and improvise different scenarios before internal escalation.
- Understanding of functional testing before escalation/delivery.
- Basic understanding of how a software development lifecycle, scrum and agile team works.
Basic Qualifications
- A full-time master s degree in finance (MBA or PGDM).
- Minimum 2 years of professional experience in BFSI.
- Computer fundamentals and an MS office specialist.
- A bachelor s degree in engineering, Math s or computer applications will be added advantage (Not a mandate).
Responsibilities
- Improve customer service experience, create engaged customers, and facilitate organic growth.
- Take ownership of customer issues and follow problems through to resolution.
- Keep accurate records and document customer service actions and discussions
- Analyze statistics and compile accurate reports.
- Responsible to resolve Customer queries on a regular basis.
- Regularly review Customer tickets and ensure its resolution and if required pass it on to the development team.
- Coordinate with Product Managers as per the client s requirement and ensure frequent and timely updates to clients.
- Ensure regular review of helpdesk & support articles written by the team and write articles as and when required.
- Ability to engage the clients through B2B communication over emails, chats, and calls.
- Responsible for helping new joiners and if required conduct training for different product modules and support SOP.
- Support other team members on a regular basis in helpdesk chat.
Employment Type: Full Time, Permanent
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What people at Morningstar are saying
Rating based on 9 Product Consultant
reviews
Anonymous · BFSI, Investments & Trading
in Mumbai
Likes
The overall company is great with policies and benefits
- Company culture - Excellent
Dislikes
The team with product consulting mixes 3 jobs into one role and is severely overworked with no proper sick leaves and sick leaves being considered as unplanned which affect your KPIs if more than 3 in a month. That's just terrible. Work hours and conditions are terrible. Other teams in the company have much better working conditions
- Salary - Bad
+4 more
Product Consultant salary at Morningstar
reported by
96
employees
₹4.9
L/yr - ₹10.3
L/yr
30%
less
than the average Product Consultant Salary in India
View more details
What Morningstar employees are saying about work life
based on 1.1k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Morningstar Benefits
Health Insurance 
Education Assistance 
Job Training 
Work From Home 
Soft Skill Training 
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