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Morningstar

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3.9

based on 1.1k Reviews

Video summary

150 Morningstar Jobs

Product Consultant

Morningstar India (P) Ltd.

3.9

based on 1.1k Reviews

0-5 years

₹ 7 - 8.8L/yr (AmbitionBox estimate)

Mumbai

1 vacancy

Product Consultant

Morningstar

posted 3mon ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Product Management MS Office Windows System Administration Agile Coaching Open Source

+ 3 more

Job Description

Manage time effectively between emails, phone calls and issue resolution for its web based and desktop products
Manage Customer calls in a professional & pleasant manner (this includes troubleshooting or providing live help to the customer)
Develop expertise in our products and services
Stay current on product enhancements as they are released in our software
Provide customer feedback to our product management teams
Proactively educate customers on beneficial software features

Requirements :

A bachelor s degree
An interest in the investment industry
Excellent written, verbal (in English) and analytical skills
Proficiency with Windows-based applications
Willing to work in rotational shifts (24*5)
Flexibility and patience
Previous experience in a customer service position
Proficient in Microsoft Office applications
Educated to undergraduate level or equivalent, preferably majoring in commerce, finance, or related field
One year of work experience within the finance/investment industry, preferably in a client-facing or product support role.

Employment Type: Full Time, Permanent

Read full job description

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What people at Morningstar are saying

2.8

Rating based on 9 Product Consultant reviews

Anonymous · BFSI, Investments & Trading in Mumbai

Likes

The overall company is great with policies and benefits

Company culture - Excellent

Dislikes

The team with product consulting mixes 3 jobs into one role and is severely overworked with no proper sick leaves and sick leaves being considered as unplanned which affect your KPIs if more than 3 in a month. That's just terrible. Work hours and conditions are terrible. Other teams in the company have much better working conditions