Senior-PingID

Key Responsibilities

• Incident/Service Request intake and assignment to other teams if required.
• Incident analysis 
• Incident triaging
• Change Impact analysis.
• Respond, troubleshoot and implement resolutions for common issues.
• Respond to system outages.
• Maintain Incident remediation and prevention documentation.
• Interact with technical personnel and other teams as required. 
• Initiate escalation procedure to resolve incidents.
• Produce service level reports. 
• Monitor directory infrastructure for potential issues.
• Monitor backup.
• Coordinate or participate in individual or team projects.
• Write technical articles for internal knowledge base.
• Provide performance metrics as necessary.
• Adhere to stated SLAs and ensuring high standards for quality regarding project documentation/activities.
• Deploy changes as per the instructions.
• Application validation after changes

Qualifications

Education

• Bachelor or college degree in related field or equivalent work experience
• Work Experience
• 1-7 year experience

Skills Expertise:

• Basic problem diagnosis, troubleshoot and remediation. 
• Must have at least 5 years of relevant experience working on Ping Federate.
• Have experience in installation, implementation, configuration, deployment & troubleshooting on SSO product -Ping Federate, PingOne, Ping Access and MFA products PingID, RSA, Azure MFA etc.
• Knowledge of federation protocols – SAML, Oauth & OpenID.
• Should have at least 5 years of experience on Access Management product (any product Cloud/On-Premises products such as Ping Federate - SSO, MFA Products – PingID, Azure MFA, RSA etc)
• Ability to work on a variety of common technical aspects on Access Management Solution like Version/Patch upgrades, IDP configuration Authentication Policies – Policies, Selectors, Policy Selectors& Sessions; Identity Profiles; Protocol Endpoints; Oauth Server – Scope Management, Client Registration Policies; Grant Mapping – IDP Adapter Mapping, Authentication Policy Contract Mapping, Resource Owner Credentials Mapping; Token Mapping - Access Token Management, Access Token Mapping, OpenID Connect Policy Management and application onboarding.
• Experience in managing Certificate & Key Management.
• Experience on design and development of monitoring scripts, and OGNL expression 
• Hands on experience on monitoring tools like Splunk, HP SiteScope, Uptime Robot etc.
• Experience in pre-activity and post-activity validation.
• Good verbal & written communication, technical document writing
• Awareness of global security standards such as PCI, SOX, HIPAA 
• Good knowledge of Operating System Internals on Windows/Linux/Unix
• Understands concepts of Authentication, Authorization, Provisioning, Identity and Access Management.
• Good knowledge of basic security concepts.
• Experience of using monitoring tools.
• Knowledge of Service Management / ITIL.
• Prior experience working in remote teams on global scale.

Certification:

• ITIL or equivalent (Good to have)
• CIAM/Azure/AWS (Good to have)

Work Requirements:

• Willingness to travel as required.
• Willingness to be on call support.
• Willingness to work in shifts.