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Change Management - Supervising Associate
Ernst & Young
posted 6d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
The Change Analyst role is aligned to the specific element(s) of the Information Technology Infrastructure Library (ITIL) framework to provide a review of the day-to-day execution of Change Management process and procedures. These key ITIL elements are, Change Request logging, prioritization, execution and review along with CMDB maintenance activities. Additional responsibilities may include the ability to query in the Service Management tool and providing updates to process oversight information in the tool. The role s activities are aligned to the Change Specialist who provides a more strategic vision and guidance to Change processes and performance trends based on the initial formal analysis done by this role. The role is an individual contributor and is generally managed by the Change Management Specialist.
Key responsibilities
- Execute on the daily operational and analytical activities associated with Change process by selecting and utilizing the procedures aligned to ITIL
- Reviews and assesses Requests for Change (RFC) for quality and completeness. Works with change requestors from all levels within the business to support them through the change process. Approves or refers changes for approval by the IT s Change Manager and/or the Change Advisory Board Reviews for approval requests for Configuration changes to the Configuration Management Database (CMDB) to align the approved changes within the current IT environment or services. Provides analysis of changes requested to Configurations team and provides recommendations on alignment and modifications based on ITIL knowledge and acknowledged best practices.
- Compiles data and information for service reviews, active investigations, post-implementation reviews, among other activities in support of the Change Specialist.
- Reviews data and related information aligned to Change process for consistency and continued application. Leverages and shares acquired knowledge for other IT processes undergoing the ITIL process examination
- Utilizes data from Service Management tools to query, review, and update/maintain the quality assurance and accuracy the tool s data against current results.
- Provide support and recommendations on adherence to Change process across levels of the IT organization by leveraging knowledge of Change process standards and applying same to current.
- Resource should be willing to work in24/7 shifts
Skills and attributes for success
This individual should possess a combination of technical skills, analytical abilities, and leadership attributes
This individual should possess a combination of technical skills, analytical abilities, and leadership attributes
To qualify for the role you must have
- Working knowledge about the core components aligned to ITIL process in general and Change Management in particular being reviewed or changes proposed.
- Solid understanding of the Critical Success Factors (CSF) and KPIs aligned to Change process to effectively analyze the process, review related procedures and standards in input/output of data.
- Solid analytical abilities to effectively compare data elements against these control metrics using standards such as ITIL and other guidelines for Change processes
- Ability to handle multiple and shifting assigned priorities to provide research results and solutions that are timely, supportive and accurate.
- Solid interpersonal skills to engage in cross business/team discussions within a matrixed, geographically dispersed organization and to formulate, as required, credible ideas or insightfully challenge proposed options
- Well defined communication skills , both oral and written in the English language, to summarize key issues and findings, to formulate supportive ideas and materials as well as present findings and ideas clearly and concisely to a variety of levels of the organization
- Detailed knowledge of the Change Management and other Information Technology Infrastructure Library (ITIL) processes with an eye to progressive levels of certification as required. Has the ability to leverage standard ITIL process directives in reviewing current process and procedures and improving and supporting the process execution.
- Basic to Intermediate skills in Microsoft Office products, predominantly Excel, Visio and PowerPoint.
- Working knowledge of collaboration tools designed for sharing knowledge and information such as Service Management Knowledge System, SharePoint and Yammer
- Basic understanding of the industry standard for Change Management .and how it integrates, enhances and enables the ESM processes.
Ideally, you ll also have
- Excellent English language skills (verbal and written),
- Excellent communication, collaboration and basic project management skills
- Good presentation skills with ability to present material clearly and concisely
- Excellent awareness of different cultures and working practices across the regions
- Proven experience in working in, and basic management of, diverse and geographically dispersed teams
- A degree in computer science / related disciplines or equivalent work experience
- ability to determine when it is appropriate to escalate to management based on the criticality and business driver of the anomaly
- basic analytical acumen to understand the relevance of KPIs and other processing metrics
- Approximately 5+ years experience in a technology operations role and at least 2 years in Change management.
- Able to exhibit a progression of increasingly complex analytics during the period.
- TIL v3 or v4 Foundations training, or higher level of ITIL Certification as may be required
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Supervising Associate roles with real interview advice
What people at Ernst & Young are saying
Rating based on 39 Supervising Associate
reviews
Anonymous · IT & Information Security
in Kochi
Likes
Flexible work hours , company ethics , decent salary growth, professionals to work with, opportunities for self development and learning, job security , cross training and development if you wish.
- Salary - Excellent
+6 more
Dislikes
Not much exposure to higher management. Strict compliance and access policies. After a point of time you won't be able to see future path.
Supervising Associate salary at Ernst & Young
reported by
495
employees
with 6-15
years exp.
₹10
L/yr - ₹41.6
L/yr
At
par with the average Supervising Associate Salary in India
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What Ernst & Young employees are saying about work life
based on 10.5k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Ernst & Young Benefits
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