Customer Service Officer

Role & responsibilities

1. Handle front office branch operations (Teller/Customer Service) and ensure smooth running of the branch.

2. Ensure compliance to banking guidelines, quality framework and audit requirements. Handling of all cash/ non-cash transactions and posting of entries in the system in a timely and error-free manner.

3. Keep updated on all the relevant bank policies and regulations. Safe custody of all stationery, account kits, cheque books, forms etc and timely updation of all relevant registers.

Compliance with KYC, AML, audit and other regulations in all branch banking operations. Cross-sell of savings and investment products to clients to meet branch objectives. Delivery of high standards of customer service and relationship management to clients to enable retain them

Perks and benefits

• Monthly Incentives
• Club Incentives
• Local Conveyance
• Fast Track GROW Career progression and Role elevation to move to new role within 12 months
• Home, Vehicle, and Life cycle Loans at Special rates
• Employee care and well-being programs
• Health Insurance
• Professional Development program Employee Referral Bonus
• Long service Award
• High Achievers Award
• Festival Celebrations