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18 Epiroc Jobs
Regional Parts and Service Manager
8-10 years
Hyderabad / Secunderabad
1 vacancy
Regional Parts and Service Manager
Epiroc
posted 4hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Job Description:
Be a single point of contact for all aftermarket activities for the assigned region.
- Responsible for mentoring the Service Team and instil a vibrant team spirit.
- Safety as a priority in all activities and knowledge on mines safety regulatory
- Responsible for mapping managing the Installed fleet in the region. Should have good control on Territory management through own Service team as well of Channel Partners.
- Responsible for increasing PSD Revenues through promotion of different aftermarket products to customers either directly or through Channel partners.
- Organise Service Camps Roadshows to enhance service and brand visibility.
- Retain existing customer loyalties and improve NPS Score. Special focus on Key customers satisfaction in the region
- Setting up Business Partners targets for parts and service revenues. Track Business Partners performance to ensure that they are supporting Customers as per the guidelines set out by our organisation.
- Support recruitment and training of Business Partner Service personnel thereby improving overall competency in services offered.
- Support Business Partner with suggested stocking guides as per fleet condition.
- Support in promotion and execution of Service Agreements. Achieving the KPI
- Forward customer feedback and any leads on new equipment requirements to Marketing Team
- Should have a good coordination skill with Regional Manager Head Office supporting teams for quotation, order placement, material arrangement, invoicing and dispatch of Parts.
- Responsible for timely collection of payments from Customers Channel Partners.
- Responsible for Service cost control, track utilization and ensure more than 95% efficiency on labour hours booking is achieved. Increase value added service and provide proper technical support.
- Responsible for monitoring, managing and timely resolving customer complaints. Proper documenting of Complaints with mean time to restore is maintained as per group guidelines.
- Responsible for Competence development of service engineers and Partner Service team.
- To have a control on TCO on capital Equipment across the division in essence of customer s delight and to remain best competitive in the market.
Skills and Experience:
- 8-10 Years of Experience in handling Construction or Mining Machineries or both.
- Should be compassionate for handling a large Team of Engineers and to create a most competitive and efficient Team.
- A positive attitude for customer service, analytical skill to resolve issues within a short time.
- Good knowledge of office tools and communications skill is a must.
Qualifications required:
Degree or Diploma in Mechanical / Electrical Engineering
Key competencies required for this role:
The market segments cover Coal, Iron and Gold mines, Tunnels Hydroelectric Projects, Surface Quarry Limestone Mines DSI .
The incumbent therefore must be knowledgeable about MR products/applications in these segments.
Customer Interaction and Service excellence.
People management skills to manage the diverse Team.
Location:
India, Hyderabad
The position will be active for 15 days from the date of job posting.
Epiroc is a global productivity partner for mining and construction customers, and accelerates the transformation toward a sustainable society. With ground-breaking technology, Epiroc develops and provides innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. The company also offers world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Epiroc is based in Stockholm, Sweden, had revenues of more than SEK 60 billion in 2023, and has around 18 200 passionate employees supporting and collaborating with customers in around 150 countries. Learn more at .
Employment Type: Full Time, Permanent
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based on 351 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Epiroc Benefits
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