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Indbank Global Support Services

Compare

4.2

based on 9 Reviews

125 Indbank Global Support Services Jobs

Regional Head Collections -

IndBank Global Support Services Limited

4.2

based on 9 Reviews

6-8 years

Coimbatore

1 vacancy

Regional Head Collections -

Indbank Global Support Services

posted 13d ago

Job Role Insights

Key skills for the job

Training CCTV Monitoring Field Collections Outbound Calling Customer Interaction Performance Monitoring

Job Description

Collections Strategy:

- Develop and execute a comprehensive strategy aligned with the companys business goals and regulatory requirements.

- Continuously assess and refine approaches including field collections and outbound collections calling to optimize results. Team Leadership:

- Lead and monitor Area Collection Managers including collection coordinators feet on street (FOS) collection teams.

- Provide guidance, training, and performance feedback to enhance collection skills and knowledge. Performance Monitoring:

- Set and manage collection targets for the team, ensuring that targets are met or exceeded.

- Implement performance measurement and incentive programs to drive results. Quality Assurance:

- Implement quality control measures to maintain accurate and ethical collection practices.

- Conduct regular audits of collection activities, documentation, customer interaction Collaboration with Field Collection:

- Collaborate with Field collection team to ensure seamless coordination between field and non-field collection teams.

- Provide support and resources to optimize field collection activities. Compliance and Regulations:

- Ensure that the collection teams adhere to all relevant laws, regulations, and internal policies.

- Stay updated on changes in collection laws and industry best practices.

- Ensuring that code of conduct RBI guidelines on collections to be practised

Employment Type: Full Time, Permanent

Read full job description

What people at Indbank Global Support Services are saying

What Indbank Global Support Services employees are saying about work life

based on 9 employees

100%

Day Shift

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