Upload Button Icon Add office photos
filter salaries All Filters

55 EPIQ Systems Jobs

Client Services Associate Manager

4-9 years

Hyderabad / Secunderabad

1 vacancy

Client Services Associate Manager

EPIQ Systems

posted 2mon ago

Job Description

The Client Services Associate Manager will manage a team of Project Managers and Associate Project Managers working on the coordination and execution of eDiscovery Projects. This role is part of the Client Services Team serving North America clients from other geographies. Successful candidates will have relevant experience in team management and service delivery in eDiscovery, as well as a proven history of managing high-performing eDiscovery teams that drive client service delivery execution in a fast-paced environment.
Key Responsibilities
  • Standardize best practices around data management, processing, and analysis related to the eDiscovery process
  • Lead a team and oversee day-to-day client requests and team activity.
  • Identify and implement procedural changes for improved workflow, quality, and process improvements to maximize system resources and efficiencies.
  • Provide technical leadership to the group and drive innovative solutions for custom client asks.
  • Frequently interact with clients, client services directors and other senior individual contributors across the organization, and mentor members to be subject matter experts.
  • Assess team s bandwidth and allocate projects/resources as needed to drive team utilization and targets.
  • Oversee, train, and coordinate the team s day-to-day tasks as a senior point of contact to accomplish tasks within client deadlines.
  • Ensure company goals and objectives are being met by each employee, provide constructive feedback, and assist with performance evaluation and check-ins.
  • Discover training needs for team members and provide regular coaching and mentoring.
  • Recognize and celebrate accomplishments and exceptional performance.
  • Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort.
  • Plan project coverage with available PM groups and coordinate project coverage during leaves/holidays.
  • Assist with process-related questions and departmental collaboration.
  • Approve SAP time entries and ensure team utilization targets are within compliance.
  • Ensure invoices are aligned to respective PM groups and make invoice reviews accurate.
Required Qualifications:
  • At least 7 years of experience in eDiscovery and experience with managing teams.
  • Good knowledge of the Information Governance Reference Model (IGRM) and eDiscovery Reference Model (EDRM).
  • Excellent communication skills, with the ability to present analysis and complex concepts to multiple audiences.
  • Excellent leadership and managerial skills.
  • Ability to work in US hours - 6 PM - 3 AM IST (or) 8 PM - 5 AM IST.
  • Skilled at building positive relationships with clients, especially at the executive level.

Employment Type: Full Time, Permanent

Read full job description

EPIQ Systems Interview Questions & Tips

Prepare for EPIQ Systems roles with real interview advice

People are getting interviews at EPIQ Systems through

(based on 11 EPIQ Systems interviews)
Job Portal
Referral
46%
36%
18% candidates got the interview through other sources.
High Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.

What people at EPIQ Systems are saying

What EPIQ Systems employees are saying about work life

based on 231 employees
54%
85%
79%
83%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

EPIQ Systems Benefits

Free Transport
Free Food
Work From Home
Health Insurance
Job Training
Cafeteria +6 more
View more benefits

Compare EPIQ Systems with

Cognizant

3.8
Compare

Infosys

3.7
Compare

TCS

3.7
Compare

Wipro

3.7
Compare

HCLTech

3.6
Compare

Tech Mahindra

3.6
Compare

LTIMindtree

3.9
Compare

Mphasis

3.4
Compare

Hexaware Technologies

3.6
Compare

CitiusTech

3.4
Compare

HTC Global Services

3.6
Compare

Xoriant

4.1
Compare

Unisys

3.7
Compare

Tietoevry

4.3
Compare

Altimetrik

3.8
Compare

BT Business

4.1
Compare

TEKsystems

3.4
Compare

Slk Software Services

3.4
Compare

Apexon

3.3
Compare

HERE Technologies

3.9
Compare

Similar Jobs for you

Client Services Associate at Epiq Systems, Inc.

Hyderabad / Secunderabad

5-9 Yrs

₹ 7-11 LPA

Client Services Associate at EPIQ SOFTECH PVT. LTD.

Hyderabad / Secunderabad

4-8 Yrs

₹ 6-10 LPA

Client Services Associate at Epiq Systems, Inc.

Hyderabad / Secunderabad

5-9 Yrs

₹ 7-12 LPA

Client Services Associate at Icon Pharmaceutical s

Bangalore / Bengaluru

1-5 Yrs

₹ 5-9 LPA

Client Services Associate at PRA Health Sciences

Bangalore / Bengaluru

1-7 Yrs

₹ 3-9 LPA

Client Services Associate at SPECTRAFORCE

Mohali, Chandigarh + 1

2-7 Yrs

₹ 5-10 LPA

Client Servicing at Windchimes Communications

Mumbai

2-5 Yrs

₹ 4-7 LPA

Client Services Project Manager at Epiq Global

Hyderabad / Secunderabad

7-13 Yrs

₹ 11-16 LPA

Client Services Associate at Epiq Systems, Inc.

Hyderabad / Secunderabad

6-11 Yrs

₹ 8-13 LPA

Client Services Associate at Epiq Global

Hyderabad / Secunderabad

5-11 Yrs

₹ 7-13 LPA

Client Services Associate Manager

4-9 Yrs

Hyderabad / Secunderabad

2mon ago·via naukri.com

Epiq - Manager - Client Services (7-10 yrs)

7-10 Yrs

7d ago·via iimjobs.com

Staff Software Engineer - AI/ML

8-12 Yrs

Hyderabad / Secunderabad

12d ago·via naukri.com

Staff Software Engineer - AI/ML

8-12 Yrs

Hyderabad / Secunderabad

12d ago·via naukri.com

Staff Software Engineer - AI/ML

8-12 Yrs

Hyderabad / Secunderabad

13d ago·via naukri.com

Operations Analyst I

4-8 Yrs

Pune

15d ago·via naukri.com

Operations Analyst I

3-8 Yrs

Pune

15d ago·via naukri.com

Power Platform Senior Developer

5-7 Yrs

₹ 20 - 25L/yr

Hyderabad / Secunderabad

15d ago·via naukri.com

Lead Software Engineer

9-12 Yrs

Hyderabad / Secunderabad

15d ago·via naukri.com
write
Share an Interview