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Client Services Associate Manager
4-8 years
Hyderabad / Secunderabad
1 vacancy
Client Services Associate Manager
Epiq Softech
posted 3mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Standardize best practices around data management, processing, and analysis related to the eDiscovery process
- Lead a team and oversee day-to-day client requests and team activity.
- Identify and implement procedural changes for improved workflow, quality, and process improvements to maximize system resources and efficiencies.
- Provide technical leadership to the group and drive innovative solutions for custom client asks.
- Frequently interact with clients, client services directors and other senior individual contributors across the organization, and mentor members to be subject matter experts.
- Assess team s bandwidth and allocate projects/resources as needed to drive team utilization and targets.
- Oversee, train, and coordinate the team s day-to-day tasks as a senior point of contact to accomplish tasks within client deadlines.
- Ensure company goals and objectives are being met by each employee, provide constructive feedback, and assist with performance evaluation and check-ins.
- Discover training needs for team members and provide regular coaching and mentoring.
- Recognize and celebrate accomplishments and exceptional performance.
- Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort.
- Plan project coverage with available PM groups and coordinate project coverage during leaves/holidays.
- Assist with process-related questions and departmental collaboration.
- Approve SAP time entries and ensure team utilization targets are within compliance.
- Ensure invoices are aligned to respective PM groups and make invoice reviews accurate.
- At least 7 years of experience in eDiscovery and experience with managing teams.
- Good knowledge of the Information Governance Reference Model (IGRM) and eDiscovery Reference Model (EDRM).
- Excellent communication skills, with the ability to present analysis and complex concepts to multiple audiences.
- Excellent leadership and managerial skills.
- Ability to work in US hours - 6 PM - 3 AM IST (or) 8 PM - 5 AM IST.
- Skilled at building positive relationships with clients, especially at the executive level.
Employment Type: Full Time, Permanent
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