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Client Services Associate Project Manager
6-11 years
Hyderabad / Secunderabad
1 vacancy
Client Services Associate Project Manager
EPIQ Systems
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Ensure effective control of all aspects of the eDiscovery project from initial planning through final production and project closure.
- Host client kick-off calls and take lead on internal project workflow discussions.
- Obtain, examine, and prepare client data for Intake.
- Deliver media reports to the client, Coordinate FTP access setup for clients, User requests by coordinating with support teams.
- Submit work requests to coordinate data ingestion and deliver reports to clients.
- Coordinate with peer teams and clients on search term analysis and promotion of data to review platform.
- Handle review platform (Relativity or other proprietary platforms) specific items including but not limited to User requests, database management (archiving/deletion), creation of layouts / views / fields / choices / highlighting , creation, and execution of STR s, creation and management of batch sets, reporting, creating, and delivering productions.
- Assist in troubleshooting and resolving any client issues with delivered or hosted data.
- Conduct the invoice review each month to validate client invoices before being delivered to the client.
- Correspond with client and internal teams as a single point of contact for multiple eDiscovery projects and maintain consistent project documentation.
- Ensures continuity of client service between shifts by providing clear handoffs and client updates.
- Participate in process improvement initiatives and collaborate with teammates to standardize and improve the client experience.
Required qualifications:
To be considered for this role, you must meet the below requirements.
- Bachelors degree/equivalent practical experience in a corporate industry
- Minimum 4+ years of eDiscovery experience (for APM/PM role) with at least 2+ years in a managerial role in an eDiscovery Service provider/law firm or corporate legal department.
- Working knowledge on Media Collections, Processing, Hosting, Review Support and Productions
- Hands-on experience with working on Relativity and other document review and processing platforms
- Excellent communication skills, with the ability to present analysis and complex concepts to multiple audiences.
- Flexible with working hours and open to working in rotational shifts to help support the demands of our eDiscovery business.
Preferred qualifications
- RCA or similar Review platform certification is preferred.
- Self-starter with a demonstrated ability effectively prioritize and multi-task under deadlines.
- Knowledge of the Information Governance Reference Model (IGRM) and eDiscovery Reference Model (EDRM)
- Skilled at building positive relationships with clients, especially at the executive level
Whats in it For You
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through-
- Health and Wellness: We take your wellness and health seriously. We offer robust health benefits to support your holistic wellbeing, including a robust employee assistance program and resources for finance, grief recovery, emotional wellbeing.
- Paid Time Off: Time away from work is a key aspect of your performance. We provide time for you to recharge and reenergize and encourage you to take it.
- Incentives: Epiq s success is shared across our employees! Its another great work perk that helps you meet your financial goals.
- Growth: To help you achieve your personal and professional goals, numerous educational resources are available. We want you to continually grow your capabilities along your journey at Epiq.
- Career Opportunity: Create your own unique career path at Epiq. Some aspire to leadership roles; others pursue opportunities across business units, geographies, and functional areas. We help you identify your career goals and support you achieving them.
- Flexibility: Life happens. We offer you the freedom to take care of personal and family needs, volunteer efforts, and other needs as they come up.
Employment Type: Full Time, Permanent
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Flexible timing
Monday to Friday
No travel
Day Shift
EPIQ Systems Benefits
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