Team Lead

Job Title: Team Leader BPO Operations (Sales Mandate Experience)

Location: Noida

Job Type: Full-Time

Industry: BPO/Call Center

Key Responsibilities:

• Lead, mentor, and motivate a team of BPO sales agents to achieve sales targets and performance KPIs.
• Monitor and manage shrinkage and attrition rates, implementing strategies to enhance employee engagement and retention.
• Oversee dialer management, optimizing call flow and ensuring maximum efficiency.
• Track team performance and provide regular coaching, feedback, and training to enhance productivity.
• Analyze data and reports to identify areas for improvement in sales and operational efficiency.
• Ensure adherence to compliance, quality, and service-level agreements (SLAs).
• Collaborate with senior management to implement strategies for business growth and process improvements.
• Handle escalations and resolve customer concerns effectively.

Required Qualifications & Skills:

• . Minimum 2-5 years of experience in a Team Leader role within a BPO sales process.
• Strong knowledge of shrinkage, attrition, and dialer management.
• Excellent leadership and people management skills.
• Ability to work in a fast-paced, target-driven environment.
• Proficiency in CRM software and BPO dialer tools

How to Apply

If you meet the above requirements and are excited to join our team, wed love to hear from you!

Please email your resume to pinkyy@eosglobe.com

You can also contact our recruiters on the following numbers.

HR Vaishali Gonty at +91 8451828462