Team Lead - Personal loan /STPL

Principal Accountabilities

• To manage a team of sales Associates
• To control shrinkage and attrition of sales team
• Team Lead needs to monitor calls and provide regular coaching and mentoring to sales associates and track low performers in team.
• Need to ensure CMS reports related to team staffing, AHT etc are maintained.
• Track AUX adherence and ensure discipline is maintained within the team.
• Drive sales and ensure achieving the same Month on Month.
• Identifying training requirements within the team and getting the training conducted
• To work on overall team development

Desired Profile

• Graduate/Postgraduate in any stream
• 2-3 years experience in Sales (Preferably for lending products)
• Excellent communication skills (verbal and written)
• Should be aware about lending concepts.
• Should have good interpersonal skills.
• Self-motivated and a self-starter
• Should have good knowledge of MS office.
• Should have good presentation skills.
• Should have problem solving and decision-making skills