Lead - Channel Manager Virtual Sales

Principle Accountabilities:

• Identify process bottleneck and streamline system to enable efficiency.
• Understand the business requirement and deliver it from IT team.
• Initiate request and get the project done with IT team for any new requirement related to system enhancement and drive process smoothly without any error.
• Dialer and Data Management (Utilization of data efficiently & analyse Call Centre Reports for better output).
• Contribute to the development of internal framework and SOP.
• Provide analytical support for ongoing improvement efforts like performance analysis, cost effectiveness and other Insight.
• Create visualizations and reports for assigned projects.
• Project Implementation
• Process and system development

Desired Profile:

• Graduate/Postgraduate in any stream
• 6-7 years experience in COE/Product/Call Centre in NBFC
• A strong communicator, analytical, big picture thinker, and ability to influence senior associates and cross-functional teams.
• Cost effectiveness & reduce the TAT.
• Encourage innovative ideas and strategies that bring efficiency.
• Support business and strategic decisions, such as decisions about the future of services and the direction of business growth.
• Work with IT team on build creation, expediting business requirement.
• Work with BIU for data extraction and analysis for project design input.
• Excellent knowledge of MS office is must.
• To work with support function to deliver special project build, implement & track.
• Carry out automation and process improvement.