Lead Digital Sales-Training, Quality and Compliance

Principle Accountabilities:

1. Training Development: Design and deliver comprehensive training programs to enhance the skills and knowledge of the digital sales team.
2. Quality Assurance: Establish and maintain quality standards for digital sales processes, ensuring consistency and excellence.
3. Compliance Management: Ensure all digital sales activities comply with relevant regulations and company policies.
4. Performance Monitoring: Track and analyze the performance of training programs and quality initiatives, providing feedback and recommendations for improvement.
5. Collaboration: Work closely with sales, marketing, and compliance teams to align training and quality initiatives with overall business goals.
6. Customer Feedback: Gather and analyze customer feedback to identify areas for improvement in digital sales practices.
7. Reporting: Prepare regular reports on training effectiveness, quality standards, and compliance status, presenting findings to senior management.
8. Continuous Improvement: Stay updated with industry trends and best practices in digital sales, training, and compliance, incorporating new insights into programs and processes.

Desired Profile:

• Minimum of 15+ years of experience in Training, Quality and Compliance, with at least 8 years in the Call Canter Environment
• Bachelors degree in business, Marketing, or a related field. MBA preferred.
• Excellent communication skills (verbal and written)
• Should be aware about lending concepts
• Should have good interpersonal skills
• Self-motivated and a self-starter