Team Leader

Below listed the major key responsibilities of Team leader but not limited to,

• Drive and motivate the TMEs reporting to him / her meet the hourly / daily / monthly targets as planned and send reports to the manager on the targets achieved.
• Handle difficult customers and ensure their issues are resolved by providing a good experience to the customers.
• Capture the customer insights and share the same with the internal team;  Provide regular MIS as required to the internal teams.
• Responsible for planning the resources required for his / her team and work with HR to get the right talent on board.
• Provide guidance to the new recruits to settle down well in their job and ensure the infant attrition is under control.
• Promote a cohesive & high-performance work environment by continuously engaging with the team members, providing development feedback and right training inputs. 
• Review the performance of the team members on a regular basis and help them to improve the productivity and ensure the team members earn their incentives.
• Monitor,  facilitate and ensure the team adheres to the processes.
• Monitoring and ensuring the team shrinkage is within the defined parameters.
• Guide / mentor and train the team members in building their capabilities and improving their performance.
• Actively participate / contribute to continuous improvement projects.
• Identifies opportunities to improve productivity of the team and deliver a profitable ROI.
• Regularly monitors attrition red flags and ensures the same is within defined threshold.
• Ensures adherence to organization policies by self and team