Dialer Executive

Role & responsibilities

• Responsible for day-to-day administration and monitoring of dialer system
• Should monitor pacing ratio and agents idle duration
• Executing dialer strategy for multiple departments
• Data uploading for respective process on daily basis.
• Preparing and sending reports to operations team in regular intervals. (intraday daily and monthly etc.)
• Tack info dialer configuration and issue troubleshooting service creation maintenance
• Should monitor pre gateway and 039s status regularly.
• If found any issue immediately escalate to it admin teams
• Maintaining 100% uptime of dialer coordination with dialer vendor in case of critical issue.
• Mail communication to ops team for any dialer it related issue.

Preferred candidate profile

• Experience in Dialer maintenance(1-2yrs)
• Knowledge in Microsoft Excel (Mandatory)
• Basic knowledge of MYSQL database
• Ready to handle pressure situations and
• Should ve worked in a team
• Monitoring and adjusting dialer performance
• Creating and updating dialing campaigns
• Performing daily uploads, downloads, and importing
• Ensuring and documenting outbound dialer activity
• Analyzing dialer-output data
• Providing guidance on compliance awareness
• Performing scripting

Perks and benefits

• General office environment: Works generally at a desk in a well-lighted, air-conditioned.
• cubicle/office, with moderate noise levels.
• 5days working sun off other will be rotational
• Medical insurance