Urgently Hiring Assistant Manager - Dialer | Vadodara

Hiring 'Assistant Manager - Dialer System' for bank collection process at Vadodara

Greetings from Baroda Global Shared Services Ltd.

Job details

• Company: Baroda Global Shared Services Ltd. (BGSS)
• Job location: Vadodara (GJ)
• Position: Assistant Manager - Dialer
• Job type: Permanent
• Work Mode: Work From Office
• Salary: Upto Rs 4.50 LPA

Job description

• Oversees the operation and maintenance of the dialer system used in the contact centre
• To ensure the dialer system is configured properly and running smoothly to optimize contact center efficiency
• Responsible for developing and implementing dialing strategies that maximize contact center productivity and efficiency
• Should manage outbound dialing campaigns and their associated parameters, such as dialing lists, scripting, call dispositions, and call routing rules
• Monitors dialer performance and campaign metrics to identify trends, patterns, and areas for improvement
• Ensures compliance with applicable regulations and guidelines, such as TCPA (Telephone Consumer Protection Act) and DNC (Do-Not-Call) regulations.
• Should ensure that vendors deliver quality services, meet service level agreements (SLAs), and address any technical or operational issues promptly

Preferred candidate profile

• Education: Any Graduate
• Experience: Min. 2 to 5 years of relevant experience in handling Dialer system in BPO operations
• Ready to relocate to Vadodara (Gujarat)
• Immediate joiner

Interested candidates who find themsevles suitable for this job opening, can their shared their updated resumes to: kapil.gautam@bgss.in and harshavardhan.date@bgss.in

Mail subject line: "Applying for Asst. Manager - Dialer System | Vadodara"