Hiring Assistant Manager - BPO (Collection Process) | Vadodara

Hiring 'Assistant Manager - BPO Operations' at Vadodara

Greetings from Baroda Global Shared Services Ltd.

Job details

• Company: Baroda Global Shared Services Ltd. (BGSS)
• Job location: Vadodara (GJ)
• Position: Assistant Manager - Operations
• Job type: Permanent
• Work Mode: Work From Office
• Salary: Upto Rs.5 LPA

Job description

• Supervise, coach and develop team of associates to ensure efficiency of the department, satisfaction of customers and clients, and to maximize team performance
• Actively manage performance; identify training needs and provide post-training support
• Distribute assignments and coordinate work activities
• Perform other leadership duties such as ensuring time worked is approved and entered on time, performance reviews are conducted and new staff are recruited on time
• Engage with Internal & external stakeholders to improve quality of service on Cost, Quality, & Turn Around Time
• Design and implement operational strategies to drive growth, improve customer satisfaction, and maximize operational efficiency
• Collect, analyse, and interpret data to identify key performance indicators (KPIs) and measure operational effectiveness

Preferred candidate profile

• Education: Any Graduate
• Experience: Min. 3 to 6 years of relevant experience in handling in BPO operations
• Ready to relocate to Vadodara (Gujarat)
• Immediate joiner

Interested candidates who find themsevles suitable for this job opening, can their shared their updated resumes to: kapil.gautam@bgss.in and harshavardhan.date@bgss.in Mail subject line: "Applying for Asst. Manager - BPO Operations | Vadodara"