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12 EOSGlobe Jobs

Sales Quality Analyst

1-3 years

₹ 1 - 4L/yr

Noida, Bangalore / Bengaluru

5 vacancies

Sales Quality Analyst

EOSGlobe

posted 9d ago

Job Description

Job Title: Quality Analyst Sales BPO

Location: Noida

Experience: 2-3 years

Job Description:
We are looking for a Quality Analyst with 2-3 years of experience in a Sales BPO environment to monitor and improve call quality, ensure compliance, and enhance customer interactions. The ideal candidate should have a strong understanding of 7 QA tools, Root Cause Analysis (RCA), and call calibration processes.

Key Responsibilities:

  • Monitor and evaluate sales calls to ensure adherence to quality standards.
  • Conduct Root Cause Analysis (RCA) to identify performance gaps and suggest corrective actions.
  • Utilize 7 QA tools to analyze data and improve processes.
  • Facilitate call calibration sessions to align quality expectations across teams.
  • Provide feedback and coaching to agents to enhance customer interactions.
  • Maintain call quality reports and track performance metrics.
  • Ensure compliance with company policies and industry regulations.

Requirements:

  • 2-3 years of experience as a Quality Analyst in a Sales BPO.
  • Strong knowledge of 7 QA tools, RCA, and call calibration.
  • Excellent analytical and communication skills.
  • Proficiency in quality monitoring tools and reporting.
  • Ability to provide constructive feedback and coaching

How to Apply

If you meet the above requirements and are excited to join our team, wed love to hear from you!

Please email your resume to pinkyy@eosglobe.com

You can also contact our recruiters on the following numbers.

HR Vaishali Gonty at +91 8451828462


Employment Type: Full Time, Permanent

Read full job description

Prepare for Quality Analyst roles with real interview advice

Top EOSGlobe Quality Analyst Interview Questions

Q1. Beleive and perform difference ???
Q2. What is market capitalisation.?
Q3. How can you maintain the basic hygiene for the process?
View all 30 questions

What people at EOSGlobe are saying

3.6
 Rating based on 39 Quality Analyst reviews

Likes

Is nice company I getting Lear more from my seniors & I make mistakes teach me & they to do correct again.

  • Salary - Good
  • +5 more
Dislikes

There is no maintenance for the lift for the first floor.

Read 39 Quality Analyst reviews

Quality Analyst salary at EOSGlobe

reported by 152 employees
₹1.4 L/yr - ₹4.5 L/yr
35% less than the average Quality Analyst Salary in India
View more details

What EOSGlobe employees are saying about work life

based on 1.1k employees
56%
61%
62%
98%
Strict timing
Monday to Saturday
No travel
Day Shift
View more insights

EOSGlobe Benefits

Job Training
Soft Skill Training
Cafeteria
Work From Home
Team Outings
Health Insurance +6 more
View more benefits

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EOSGlobe Noida Office Location

View all
Noida Office
D-059, D Block, Sector 63, Noida, Uttar Pradesh 201301, India Noida
View on map

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