Membership Program Manager

Membership Program Manager

Location: Hyderabad, India

Permanent Role

Onsite working

About us:

EC-Council is the worlds largest cyber security technical certification body. We operate in 145 countries globally and we are the owner and developer of various world-famous cyber security programs. We are proud to have trained and certified over 220,000 information security professionals globally that have influenced the cyber security mindset of countless organizations worldwide.

www.eccouncil.org

About the Role:

The Membership Services Manager will oversee the development, implementation, and management of membership programs and drive revenue growth for the company.

Responsibilities:

• Develop and execute strategies to attract new members.
• Implement retention programs to ensure member satisfaction and renewal.
• Analyze membership data to identify trends and opportunities for growth.
• Serve as the primary point of contact for members, addressing inquiries, concerns, and feedback.
• Coordinate the delivery of membership benefits and services.
• Develop and maintain member communication channels, including newsletters, emails, and social media.
• Plan, organize, and execute events aimed at engaging members and attracting new ones.
• Collaborate with other departments to integrate membership initiatives into organizational events.
• Maintain accurate membership records and databases.
• Generate reports and analyze data to evaluate membership trends and performance.
• Develop marketing materials and campaigns to promote membership benefits.
• Utilize various channels, including digital marketing and traditional advertising, to reach potential members.
• Work closely with other departments, such as marketing, finance, and program management, to align membership initiatives with organizational goals.
• Collaborate with volunteer committees or boards to support membership-related activities.
• Develop and manage the membership budget, including revenue projections and expense monitoring.
• Identify opportunities for revenue generation through membership dues, sponsorships, or partnerships.

Required Experience/Skills/Competencies

• Bachelors/Masters degree in marketing, Business, or a related field.
• 7+years of experience in managing membership or loyalty programs, preferably within the e-commerce sector.
• Demonstrated experience in optimizing conversion rates and growing subscription-based and loyalty programs.
• Proven ability to analyze data and derive actionable insights to inform strategic decisions.
• Strong collaboration skills with experience working across various functional teams.
• Ability to conceptualize and implement growth strategies for membership and loyalty programs.
• Experience in analyzing and interpreting data to inform decision-making processes.
• Proficiency in CRM platforms, data analytics tools, and project management software.
• Experience with customer segmentation, targeting, and personalization strategies.
• Strong communicator capable of briefing and influencing stakeholders at all organizational levels.
• Skilled in working collaboratively with diverse teams to achieve strategic objectives.
• Knowledge of industry trends, best practices, and emerging technologies in loyalty marketing and customer engagement

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Additional Information:

We are an equal opportunity workplace and an affirmative action employer. We are always committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status and we do not discriminate on the basis of such characteristics or on the basis of any other status that is protected by the laws or regulations in the locations where we work.

EC-Council is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a medical condition or disability which inhibits your ability to complete any part of the application process and are in need of a reasonable accommodation to complete the process, please contact us at ecchr@eccouncil.org and let us know how we may assist you.

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