Manager - Loyalty Sales

Scope

• As a Loyalty Sales-Brand Experience Specialist, you will be responsible for implementing strategies to enhance customer loyalty and brand experience
• This role involves understanding customer needs, promoting brand loyalty programs, and ensuring a positive and consistent customer experience across all touch points.

Role & responsibilities

• Loyalty Program Management: Develop and manage customer loyalty programs to enhance brand engagement and customer retention
• Collaborate with cross-functional teams to design and implement effective loyalty initiatives
• Customer Engagement: Build and maintain strong relationships with existing customers
• Implement strategies to engage customers and enhance their overall brand experience
• Sales Promotion: Develop and execute sales promotion strategies to drive customer acquisition and loyalty
• Collaborate with marketing and sales teams to align loyalty programs with overall business goals
• Brand Experience Enhancement: Ensure a consistent and positive brand experience across all customer touch points
• Identify areas for improvement in the customer journey and implement solutions
• Customer Feedback and Insights: Gather customer feedback to understand preferences, expectations, and pain points
• Use insights to refine and optimize loyalty programs and brand experience
• Collaboration with Sales Teams: Work closely with sales teams to integrate loyalty programs into the sales process
• Provide training and support to sales representatives on loyalty program offerings
• Reporting and Analysis: Monitor and analyse the performance of loyalty programs
• Prepare regular reports on key metrics and provide recommendations for improvement
• Market Research: Stay updated on industry trends, competitor activities, and customer preferences
• Use market insights to propose new features or enhancements to loyalty programs

Preferred candidate profile

• MBA/ PGDBM (preferred)
• Graduation mandatory
• Must have Good Communication Skills
• A very strong and presentable personality
• Having a good experience in loyalty program management. Minimum 3 years handling loyalty sales.
• Must have good experience of Closure sales
• Must be a team player Go the extra mile to achieve its targets
• Eloquent, well equipped with the concept of power dressing, displaying business relevant etiquette

If the role is as per your experience of Loyalty sales in real estate, share your CV on siddhi.trivedi@sunteckindia.com.

You can also WhatsApp us your CV on 91366 82060