MSP Business Manager

Company Description

Auscomp Computers Pty Ltd, established in 2000, is an Australian owned and operated distributor and technology integrator located in Noida. With a national focus servicing over 5000 resellers in Australia, Auscomp operates from warehouses in Brisbane and Sydney, providing personalized account management and a flexible approach to doing business. Specializing in Components, Computer Systems, Notebooks, Networking, Servers, and Security, Auscomp stocks all major brands at competitive prices, offering clients a one-stop-shop for their purchasing needs.

Auscomp is a Microsoft Cloud Solution provider supporting thousands if tenants in Australia through it's own custom built applications. We market a wide range of SAS products ranging from security, backup, migration and collaboration etc.

Role Description

Job Summary:

We are seeking an experienced and dynamic MSP Business Manager to lead and oversee all aspects of our Managed Service Provider operations. The ideal candidate will have hands-on experience in managing an MSP, with a deep understanding of IT infrastructure, client management, and business development.

Key Responsibilities:

1. Operational Management:
   
• Oversee daily operations of the MSP, ensuring efficient and effective service delivery.
• Implement and maintain IT service management processes and best practices.
• Manage and optimize the use of MSP tools and platforms.

1. Client Relationship Management:
• Develop and maintain strong relationships with clients, ensuring high levels of customer satisfaction.
• Handle client onboarding, service agreements, and regular reviews.
• Address and resolve client issues and escalations promptly.

1. Technical Leadership:
• Provide technical guidance and support to the team.
• Ensure the MSP's services are aligned with the latest industry standards and technologies.
• Oversee the implementation of security measures and compliance with relevant regulations.

1. Business Development:
• Identify and pursue new business opportunities to expand the MSP's client base.
• Develop and execute marketing strategies to promote MSP services.
• Prepare and present proposals and contracts to potential clients.

1. Team Management:
• Recruit, train, and manage a team of IT professionals.
• Conduct performance reviews and provide ongoing coaching and development.
• Foster a collaborative and productive work environment.

1. Financial Management:
• Develop and manage the MSP's budget, ensuring financial targets are met.
• Monitor and control expenses to maximize profitability.
• Prepare financial reports and forecasts for senior management.

Qualifications:

• Experience: Minimum of 5 years of hands-on experience in managing an MSP or similar IT service provider.

• Education: Bachelor's degree in Information Technology, Business Administration, or a related field. Relevant certifications (e.g., ITIL, PMP) are a plus.

• Skills:
• Strong technical knowledge of IT infrastructure, networking, and cybersecurity.
• Excellent client management and communication skills.
• Proven ability to lead and manage a team effectively.
• Strong business acumen and financial management skills.
• Ability to develop and implement strategic plans.

Personal Attributes:

• Proactive and results-oriented.
• Strong problem-solving and decision-making abilities.
• Ability to work under pressure and meet deadlines.
• High level of integrity and professionalism.

About the Organisation

Established in 2000, Auscomp Computers is proudly Australian owned and Australian operated IT distributor and technology integrator. We have a national focus, operating from our warehouses and sales offices in Brisbane and Sydney. We support local channels and will deal only with trade customers. We pride ourselves on having a committed team with a high level of technical knowledge across a wide range of products. We offer personalized account management and a flexible way of doing business. We specialize in Components, Computer Systems, Notebooks, Networking, Servers, Security, Hardware-Software roll outs and cloud solutions. We stock all the major brands with very competitive pricing and strive to offer our clients a one stop shop for their purchasing needs.

Auscomp markets a huge range of products which include over 100,000 SKU's. We are distributors for major brands in Australia and are Gold Partners for Intel, Microsoft etc.

Perks and benefits

• We offer industry best salary for the deserving candidates who meet the above requirements.
• We provide medical insurance as standard for all employees.
• This sales position provides monthly and quarterly incentives for meeting sales targets.