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11 Nexthink Jobs

Professional Services Consultant - MSP

5-9 years

Bangalore / Bengaluru

1 vacancy

Professional Services Consultant - MSP

Nexthink

posted 4mon ago

Job Role Insights

Flexible timing

Job Description

  • To support Nexthink Professional Services, MSP team we are looking for a Professional Services Consultant who can aid Managed Service Providers to provide ongoing value to their customers on different areas of Nexthink implementation and operations.
  • The role is expected to work collaboratively with Partners, Professional Services & Customer Success teams.
The main responsibilities of the role are as follows:
  • Implement Nexthink on-prem/Experience solution for MSP s customers.
  • Integrate Nexthink out of the box connectors with other tools used by the MSP s and customers.
  • Provide new insights to integrate Nexthink with existing solutions and internal processes of MSP s customers.
  • Maintain Nexthink healthy operations in terms of product and library content upgrades.
  • Analyse customer needs, goals, strategic plans and constraint in order to advice the best possible use of Nexthink
  • Analyse and benchmark customer s dataset to drive insights for ongoing operations
  • Provide actionable insights to customers and automation opportunities
  • Support customers initiatives on Nexthink areas of operations
  • Build content based on customers requirements and collaborate with specialized team for advanced content build
  • Provide experience advice to MSP s customers on end user computing common issues and proper ways to solve them
  • Work against a set of Service Levels (SLs)
  • Stay current on product development/releases to a level required for the above activities.
  • This position requires 10% travel to headquarter for training purposes
  • BA/BS preferred in computer science, computer engineering
  • Minimum of 5 - 9 years of experience in technical consulting, analytics & automation
  • History of data analysis and drive to actionable insights and automation
  • Experience over transformation projects (e.g., Win10, O365)
  • Extensive technical knowledge on end user computing
  • Someone who can collaborate to bring access to product and technical teams, to get the right solution delivered and drive feature innovation gathered from customer input
  • Good knowledge of IT operations in challenging environments
  • PowerShell scripting knowledge (Preferred)
  • SaaS based applications technical and troubleshooting knowledge (Preferred)
  • Working experience on Webhook and other integrations (Preferred)

Employment Type: Full Time, Permanent

Functional Areas: Software/Testing/Networking

Read full job description

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What people at Nexthink are saying

Professional Services Consultant salary at Nexthink

reported by 1 employee with 5 years exp.
₹21.1 L/yr - ₹27 L/yr
7% more than the average Professional Services Consultant Salary in India
View more details

What Nexthink employees are saying about work life

based on 11 employees
100%
83%
60%
Flexible timing
Monday to Friday
No travel
View more insights

Nexthink Benefits

Work From Home
Free Transport
Child care
Gymnasium
Cafeteria
Free Food +6 more
View more benefits

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