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Professional Services Consultant - MSP
Nexthink
posted 4mon ago
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Flexible timing
Key skills for the job
Job Description
- To support Nexthink Professional Services, MSP team we are looking for a Professional Services Consultant who can aid Managed Service Providers to provide ongoing value to their customers on different areas of Nexthink implementation and operations.
- The role is expected to work collaboratively with Partners, Professional Services & Customer Success teams.
The main responsibilities of the role are as follows:
- Implement Nexthink on-prem/Experience solution for MSP s customers.
- Integrate Nexthink out of the box connectors with other tools used by the MSP s and customers.
- Provide new insights to integrate Nexthink with existing solutions and internal processes of MSP s customers.
- Maintain Nexthink healthy operations in terms of product and library content upgrades.
- Analyse customer needs, goals, strategic plans and constraint in order to advice the best possible use of Nexthink
- Analyse and benchmark customer s dataset to drive insights for ongoing operations
- Provide actionable insights to customers and automation opportunities
- Support customers initiatives on Nexthink areas of operations
- Build content based on customers requirements and collaborate with specialized team for advanced content build
- Provide experience advice to MSP s customers on end user computing common issues and proper ways to solve them
- Work against a set of Service Levels (SLs)
- Stay current on product development/releases to a level required for the above activities.
- This position requires 10% travel to headquarter for training purposes
- BA/BS preferred in computer science, computer engineering
- Minimum of 5 - 9 years of experience in technical consulting, analytics & automation
- History of data analysis and drive to actionable insights and automation
- Experience over transformation projects (e.g., Win10, O365)
- Extensive technical knowledge on end user computing
- Someone who can collaborate to bring access to product and technical teams, to get the right solution delivered and drive feature innovation gathered from customer input
- Good knowledge of IT operations in challenging environments
- PowerShell scripting knowledge (Preferred)
- SaaS based applications technical and troubleshooting knowledge (Preferred)
- Working experience on Webhook and other integrations (Preferred)
Employment Type: Full Time, Permanent
Functional Areas: Software/Testing/Networking
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Professional Services Consultant salary at Nexthink
reported by
1
employee
with 5
years exp.
₹21.1
L/yr - ₹27
L/yr
At
par with the average Professional Services Consultant Salary in India
View more details
What Nexthink employees are saying about work life
based on 10 employees
Flexible timing
Monday to Friday
No travel
Nexthink Benefits
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