Collections Specialist

Responsibilities:

1. Telecalling: Initiate collection efforts through outbound calls to customers with overdue payments.
2. Customer Interaction: Professionally negotiate repayment terms, understanding customers' financial situations.
3. Payment Follow-Up: Ensure timely repayments and maintain accurate records.
4. Collections Targets: Meet individual collection goals set by team lead or manager.
5. Customer Assistance: Resolve payment-related queries or concerns.
6. Compliance: Follow legal and ethical guidelines in collections.
7. Customer Data Management: Keep customer records updated in the collection system.
8. Reporting: Update team lead or manager on collection activities.
9. Team Collaboration: Work with cross-functional teams to improve strategies.
10. Quality Assurance: Ensure data accuracy and policy compliance.

Requirements:

1. Previous experience as a Collections Specialist (Collection Debt Recovery)
2. Fluent in English and Hindi or Kannada or Tamil or Telugu
3. Strong communication and negotiation skills
4. Target-driven and result-oriented
5. Empathetic and customer-focused
6. Basic computer skills
7. Graduation or equivalent

What we offer:A smart, talented and agile team: A group of ambitious, driven and fun individuals building together a future in Fintech technology.Compensation & Benefits: Competitive salary and insurance benefits.Growth & Experience: The ability to grow and excel with a fast growing and thriving company.Join our energetic team at DPDzero and contribute to our mission of revolutionizing the lending industry. Apply now and be part of our efforts to provide outstanding collections specialist and drive collection efficiency while making a positive impact on the financial ecosystem.