Field Collection Executive

Key Responsibilities:

Field Collection: Conduct timely and effective field visits to customer addresses for overdue amount collection.

Adhere to Collection Guidelines: Follow company SOPs, legal guidelines, and fair collection practices during interactions with customers.

Customer Communication: Maintain professionalism while communicating with customers, ensuring a smooth and positive collection experience.

Timely Reporting: Update customer information and feedback promptly on the company app for each case.

Target Achievement: Meet weekly and monthly collection targets as assigned by the management.

Issue Resolution: Report any issues faced during field visits to the field collection manager in a timely and cordial manner.

Work Schedule: Adhere to a regulated fieldwork schedule from 8 AM to 7 PM, ensuring consistency and discipline in daily activities.

Customer Satisfaction: Ensure that customers are treated with respect and their concerns are addressed promptly and effectively.

Key Skills & Qualifications:

Education: Open to any educational background.

Experience: 1-3 years of experience in collections, sales, or field operations roles.

Language Proficiency: Fluent in the local language and effective communication skills.

Work Ethics: High degree of responsibility, discipline, and integrity in handling work.

Understanding of Loans: Basic understanding of loan processes and documentation, as trained by the company.

Time Management: Strong planning, organizing, and time management skills, with the ability to prioritize tasks and visits.