Assistant Manager - Retail Sales - Express Logistics

Position

Assistant Manager- Enterprise Sales

Department

Express Business, Enterprise Sales

Location

Pan India

Band

3

Reports to

Manager - Cluster Enterprise Sales

ROLES & RESPONSIBILITIES

Key responsibilities

• Drive business growth through listing of correct identification, promotion planning and activations basis primary data analysis of the identified market territory
• Mining from existing customers and driving growth through better account management and retention activity
• Acquisition of new businesses ensuring profitability to meet budgeted targets
• Identifying growth opportunities with market know-how/ meeting new customers to broaden the opportunity list and developing new customers
• Forecasting annual, quarterly, and monthly sales goals and developing specific plans to ensure long and short-term term growth
• Map the market and maintain market intelligence of customers in the region.
• Build in-depth knowledge of customer business priorities, challenges and initiatives that can be translated into opportunities.
• Build value-added relationships within the domain of the account and core account team.
• Creating a positive on-boarding experience for new clients, handling entire life cycle of the customer after onboarding.
• Responsible for billing and payment collection from the customer
• Develop a prioritized target customer list and focus sales effort to penetrate and grow the target customers
• Responsible for negotiating, maintaining, and updating tariffs on the technology backed tariff management & shipment booking portal.
• Building & maintaining relationships within senior management at customers business who can facilitate decision making & actions needed to achieve the required results
• Finalizing contracts with key clients and establishing SLAs for the fulfillment of each clients long-term goals.
• Play an integral part in generating new sales that will turn into long-lasting relationships.
• Carryout MBR/QBRs for critical customers
• Monitor and report on market and competitor activities and provide relevant reports and information .
• Present to and consult with senior level management on business trends with a view to developing new services and products

QUALIFICATIONS & COMPETENCIES

• MBA with 5 -8 years of experience in sales
• Good communication skills to develop and build symbiotic professional relationships with internal and external stakeholders.
• Ability to impact organization results through influence across organizational boundaries.
• Effective networking and influencing skills and team player.
• Good interpersonal skills and ability to effectively work with senior leadership.