Program Manager - Strategy & Innovation Collections - NBFC (12-20 yrs)

Min Exp: 12 Years

Reporting To: Head Strategy and Innovation - Collections

Location: Delhi NCR

Key Responsibilities :

- The strategic goal for this role is to analyse the funnel, identify initiatives to improve collections and ensure cross functional collaboration with IT, Analytics, Product, Digital Marketing, MarTech team etc. to maintain quality and performance of undertaken initiatives/projects.

- Program Manager is responsible for identifying, implementing, and maintaining program initiatives that assist with overall collections.

- Monitor daily allocation and performance for each bucket and analyse reasons for change in metrics and identify initiatives to improve efficiency.

- Present regular updates to management on collections efficiency with Root Cause Analysis (RCA) for any change from status quo.

- Work with cross functional teams to drive transformation, such as implementing new technologies across audit, governance, customer service, policy adherence and compliance.

- Identify key requirements for cross-functional teams and external vendors and manage budgets for projects with accountability for established goals.

- Run command center and track if daily performance is in accordance with created strategy/targets

- Design the channel allocation and the secondary allocation to the last mile strategy

- Run pilots for different initiatives (ex. In-housing) and measure success of initiatives

- Identify cohorts for targeted initiatives and design initiatives