Client Account Manager

Job Purpose :

The Client Account Manager is responsible for the overall growth of the account and managing all stakeholders associated with the account internally as well as externally

Job Description :

1. Client Relationship Management: Penetrating the given account & continue to engage

and spread awareness via regularly meeting the client with or without Superior and enhance the engagement further. Building and maintaining strong, long-lasting customer relationships

2. Market Research: Collect Intelligence on the clients, their market, competitors & industry 3. Account Management: Smooth & Timely Delivery of all requirements

(project/report/escalations/minutes/meeting) to clients and manages client Satisfaction.

4. Delivery Management: requirement gathering, summarizing, clarifying queries, timely

submission & follow up on closure

5. Track Contract signing, Agreement receipt & overdue collections etc.

6. Submit Periodic Report: Submit Weekly Reports & Dashboard: Overdue Payments and

Collection

7. Works alongside business leaders in closing sales by building rapport with existing

accounts; explaining product and service capabilities; overcoming objections; preparing contracts.

8. Contributes information to market strategy by monitoring competitive products and

reactions from contacts/leads in the prescribed account

9. Operating as the lead point of contact for any and all matters specific to assigned

account

10. Liaise with cross-functional internal teams (including Technology, SEO, Social Media,

Content Teams etc.) to improve the entire Account Management process.

11. This position may require occasional travel

12. Develop trusted advisor relationships with key accounts, customer stakeholders and

executive sponsors in the respective account

Qualifications:

Bachelor's Degree in any field. (B Tech in Computer Science or equivalent preferred) MBA or other management qualification (Regular MBA preferred)

Experience Required:

1. Proven relevant work experience as Account manager [in International / Domestic

domain] of at least 2+ years.

2. Should have in depth knowledge of IT Services or SAAS Product Delivery Account

Management and in Digital Marketing client management with thorough understanding of IT services like web development, mobile application development, digital marketing etc.