Client Account Manager

We are seeking an experienced Account Manager to join our Advantage department. The ideal candidate will have at least 2-4 years of experience in account management and a proven track record of building and maintaining strong client relationships. The Account Manager will be responsible for overseeing a portfolio of clients, ensuring their needs are met and driving revenue growth.

Roles and Responsibilities:

- Manage a portfolio of client accounts, serving as the main point of contact for all client communications

- Develop and maintain strong relationships with clients, understanding their needs and providing solutions to meet those needs

- Collaborate with internal teams to ensure client satisfaction and drive revenue growth

- Monitor account performance and provide regular updates to clients on progress and results

- Identify opportunities for upselling and cross-selling additional products or services to clients

- Resolve any client issues or concerns in a timely and professional manner

- Stay up-to-date on industry trends and best practices in account management

Job Description:

•        Reviewing day-to-day tasks for Ac Mgmt. team

•        Ensuring all daily, weekly, monthly reports are sent out on time

•        Handle all client escalations

•        Conduct meetings with the team for smooth task distribution and cross-team collaborations

•        Liaise with TLs during the project.

•        Ensure good quality emails are sent and take steps to review and improve them with the team

•        Ensure and review MOMs and their 24-hour turnaround time

•        Ensure handovers and new recruitment upon transitions

•        Liaise with Finance for payment related tasks and queries

Present quarterly account report

•        Liaise with BD; Create and review proposals; initiate renewals

•        Conduct well organized project kickoff meetings

•        Keep in touch with clients through courtesy meetings, calls

•        Cross-sell and increase account value