Executive - Client Servicing (Voice)

Role & responsibilities

• Demonstrating a solid understanding of the products or services on the commercial lines domain.
• Developing and sustaining solid relationships with key clients that bring in the most income for the company.
• Addressing and resolving key clients queries and complaints.
• Acting as the main point of contact between key clients and internal teams.
• Communicating and collaborating with the marketing, sales, and operations departments to ensure that key clients needs are met.
• Compiling reports on account progress, goals, and forecasts for account teams and stakeholders.
• Developing a thorough understanding of key clients' needs and requirements and preparing customized solutions.
• Building relationships with clients.
• Negotiating deals with clients.
• Analysing data and market trends.

Preferred candidate profile

• Proven experience in key account management.
• Candidate should be self-driven.
• Have the ability to thrive in a dynamic, fast-paced start-up environment.
• Have good presentation skills and be able to convince potential clients.
• The ability to build rapport with key clients.
• The ability to handle multiple client accounts.
• Strong negotiation and leadership skills.
• Exceptional customer service skills.
• Excellent communication skills.
• Proficient in all Microsoft Office applications as well as CRM software.