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Diageo

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4.1

based on 864 Reviews

79 Diageo Jobs

My HUB HR & PE Capability -Senior Associate

Diageo

4.1

based on 864 Reviews

3-8 years

Bangalore / Bengaluru

1 vacancy

My HUB HR & PE Capability -Senior Associate

Diageo

posted 4hr ago

Job Role Insights

Flexible timing

Key skills for the job

HRIS Operations HR Operations Process Excellence SEZ Process Improvement

Job Description

well encouraging a Process Excellence Key User community throughout GHRO. Purpose of Role The My HUB HR & PE Capability Senior Associate has 3 main spans of control across basic query support from our HR Operations teams, supporting delivery of our People Capability agenda, and supporting delivery of our HR Knowledge strategy.

Provide basic support to our HR Operations teams for their queries of how to use My HUB (ServiceNow) and partner with the HR Service Delivery Specialist to spot optimisation opportunities,
Partner with the Process Excellence Capability Assistant Manager to support the Super User network and deliver our Shared Service Employee Experience Capability agenda,
Partner with the HR Portal & Knowledge Assistant Manager and HR Operations teams to spot Employee & Manager Self-Service opportunities, and to support delivery of our HR Knowledge strategy.

Top Accountabilities The My HUB HR & PE Capability Senior Associate in this role will support basic query triage, assist with operational capability initiatives and handle ServiceNow HR Knowledge.

Monitor and Respond to Queries: Regularly check the designated communication channels (e.g., email, chat) for incoming queries and respond promptly.
Categorize and Prioritize: Identify the nature of each query and prioritize them based on urgency and complexity.
Call out Complex Issues: Route more sophisticated or technical issues to the appropriate team members or departments for resolution.
Data Collection and Analysis: Assist in collecting data related to operational performance metrics and analyse trends to support decision-making.
Documentation: Maintain accurate records of processes, procedures, and standard methodologies within the operational framework.
Process Improvement Initiatives: Participate in identifying areas for process improvement and assist in implementing changes under supervision.
Knowledge Base Management: Help maintain and update the HR knowledge base by adding new articles, updating existing content, and archiving outdated information.
User Training Support: Assist in crafting training materials (e.g., guides, videos) to help employees navigate ServiceNow HR modules efficiently.
Feedback Collection: Collect feedback from users regarding the HR knowledge base content to identify gaps or areas for improvement.

Qualifications and Experience Required

Must have English-language proficiency, able to articulate with excellent verbal and written communication skills.
Must have ability to work independently and communicate reliably with customers of varying levels of understanding.

Additional Requirement

Ideally has University graduate qualification.
Ideally has qualifications or certifications in the areas of HRIT/HRIS, HR Shared Services, and/or People Capability/License To Operate.

Employment Type: Full Time, Permanent

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What people at Diageo are saying

4.1

Rating based on 16 Senior Associate reviews

Anonymous · Finance & Accounting in Bangalore / Bengaluru

Likes

Work environment is fabulous 😻

Salary - Good

+5 more

Dislikes

Should be very careful while selecting line managers,,they who ultimately manages the first level ppl ,,,,most of the line managers behaviour is like MNC company.

Read 16 Senior Associate reviews