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Execution of high quality Solution Orders in Oracle.
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Monitoring order inflow and clear within specified order booking TAT.
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Liaison with Sales, Solution, Bidding, Project, Finance and other Cross Functional Teams for necessary approvals and dependency clearance.
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Association with customers for conversion of orders, issuing proforma invoices and order acknowledgement.
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Respond to customer queries and complaints with in specified TAT.
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Maintaining Order booking TAT.
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Ensure Zero order booking error.
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Ensure order accuracy and efficiency.
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Handling customer orders having special schemes like EPCG and SEZ etc.
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Business process reporting on daily, weekly and monthly basis.
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Manage business metrics.
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Ensure 100% Compliance on audit.
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Ensures internal and external customer satisfaction through the effective execution of customer orders.
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Personally, attend customer complaints/concerns requiring closer scrutiny and critical resolution.
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Facilitate internal and external auditors in audit process.
Other Requirements.
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Ensure order processing and subsequent activities are done in accordance with the Schneider Order booking process.
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Collaborate with cross functional teams to have smooth execution of projects and meet customer expectation.
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Build high performance Order fulfilment team which delivers value to the business.
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Motivate the cross functional teams and help them to exceed annual commitments.
Education Experience :
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Bachelor s Degree in Commerce or a College degree with Min 3+ years of equivalent work experience in a related field is required.
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At least 2 years of experience in Solution/Project Order management is desirable.
Skills Required:
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Supply chain systems/tools expertise in Oracle.
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Expertise in GST/customs duty regime.
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Written and Oral communication skills.
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Proficient in MS Office applications, such as Word, Excel, PowerPoint, etc.
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Fast learner and adapt well to change.
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Proactive and self-motivated.
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Work effectively with diverse groups of people.
Employment Type: Full Time, Permanent
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