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FTC-Order Processing Specialist

2-5 years

Bangalore / Bengaluru

1 vacancy

FTC-Order Processing Specialist

Schneider Electric

posted 8hr ago

Job Description

  • Execution of high quality Solution Orders in Oracle.
  • Monitoring order inflow and clear within specified order booking TAT.
  • Liaison with Sales, Solution, Bidding, Project, Finance and other Cross Functional Teams for necessary approvals and dependency clearance.
  • Association with customers for conversion of orders, issuing proforma invoices and order acknowledgement.
  • Respond to customer queries and complaints with in specified TAT.
  • Maintaining Order booking TAT.
  • Ensure Zero order booking error.
  • Ensure order accuracy and efficiency.
  • Handling customer orders having special schemes like EPCG and SEZ etc.
  • Business process reporting on daily, weekly and monthly basis.
  • Manage business metrics.
  • Ensure 100% Compliance on audit.
  • Ensures internal and external customer satisfaction through the effective execution of customer orders.
  • Personally, attend customer complaints/concerns requiring closer scrutiny and critical resolution.
  • Facilitate internal and external auditors in audit process.
Other Requirements.
  • Ensure order processing and subsequent activities are done in accordance with the Schneider Order booking process.
  • Collaborate with cross functional teams to have smooth execution of projects and meet customer expectation.
  • Build high performance Order fulfilment team which delivers value to the business.
  • Motivate the cross functional teams and help them to exceed annual commitments.
Education Experience :
  • Bachelor s Degree in Commerce or a College degree with Min 3+ years of equivalent work experience in a related field is required.
  • At least 2 years of experience in Solution/Project Order management is desirable.
Skills Required:
  • Supply chain systems/tools expertise in Oracle.
  • Expertise in GST/customs duty regime.
  • Written and Oral communication skills.
  • Proficient in MS Office applications, such as Word, Excel, PowerPoint, etc.
  • Fast learner and adapt well to change.
  • Proactive and self-motivated.
  • Work effectively with diverse groups of people.

Employment Type: Full Time, Permanent

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